Cisco Cisco MeetingTime Quick Setup Guide
Troubleshooting Cisco Unified MeetingPlace Web Conferencing
How to Resolve Authentication Problems
4
Windows Authentication Problem
Problem
Internet Explorer prompts me for my Windows login information when I try to access
Cisco Unified MeetingPlace even though I am already logged on to my computer with my domain
Windows account.
Windows account.
Possible Cause
You configured Windows authentication but used an IP address or FQDN when
setting your Web Server Hostname [Home Page] parameter. If the server name in a URL request to
the Web Server contains any periods, such as the dots in an IP address or a FQDN, the request is
automatically routed to Internet Explorer’s Internet Zone, which is configured to not pass Windows
credentials to the Web Server.
the Web Server contains any periods, such as the dots in an IP address or a FQDN, the request is
automatically routed to Internet Explorer’s Internet Zone, which is configured to not pass Windows
credentials to the Web Server.
Solution
Add the URL string for Cisco Unified MeetingPlace to Internet Explorer’s Trusted Zone or
modify Internet Explorer's Internet Zone to automatically pass Windows credentials and log users into
a website.
a website.
Related Topics
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Adding a URL String to Internet Explorer’s Trusted Zone
This is the preferred method for working around Internet Explorer’s Internet Zone configuration.
Caution
If you choose this workaround, you must apply this change to all end user computers.
Procedure
Step 1
Open Internet Explorer.
Step 2
Select Tools > Internet Options.
Step 3
Click the Security tab.
Step 4
Click Trusted Zone.
Step 5
Click Edit.
Step 6
Add the URL of your Web Server in the Trusted Sites window.
For example, if you set your Web Server Hostname [Home Page] parameter to abc.company.com, then
enter http://abc.company.com in the list of trusted websites and click Add.
enter http://abc.company.com in the list of trusted websites and click Add.
Step 7
Click OK.
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