Cisco Cisco MeetingTime Quick Setup Guide

You cannot access attachments from the external Web Server.

Make sure of the following:

The Cisco Unified MeetingPlace Replication Service on the external Web Server is enabled and 
running. 

You copied the GUIDS.reg file from the internal Web Server to the external Web Server. For more 
information, see the “Installing Cisco Unified MeetingPlace Web Conferencing for an SMA 
Deployment” section of the Installation, Upgrade, and Migration Guide for Cisco Unified 
MeetingPlace Release 7.1, at 

.

You are in a web meeting room trying to attach a file that is larger than 10KB and you receive 

an error message that the upload is stuck at 0%. 

Be sure that the hostnames for the Home Page and Web Conferencing can be resolved on the 

Web Server machine. 

If the hostnames cannot be resolved by the DNS Server (or a DNS server is not used), these entries 
should be added to the local hosts file by following these steps: 

Open the ‘hosts’ file (usually found in C:\WINNT\system32\drivers\etc) with Notepad. 

Add the entries for ‘Hostname [Home Page]’ and ‘Hostname [Web Conferencing]’ with the 
corresponding IP addresses, exactly as they are displayed on the Web Server page in the 
Cisco Unified MeetingPlace Web Administration page. 

Save the ‘hosts’ file. 

You do not need to restart Cisco Unified MeetingPlace web services after making this change.

 in the 

 module

You click the icon to preview a recording or attachment on the Attachments/Recordings page 

and you get an “Access is denied” error message.

Shared storage is configured with the improper log in credentials.

Check the following:

Make sure that the services are running in “Administrator” account (or an account with 
Administrator credentials that also has credentials for shared storage).

Verify that the shared storage has the UNC path.