Cisco Cisco MeetingTime Quick Setup Guide
Troubleshooting Cisco Unified MeetingPlace Web Conferencing
How to Resolve Problems With Attachments and Recordings
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3.
Are you able to access the UNC path from with the Web Server machine? If you have Cisco Security
Agent enabled, make sure that it is not preventing the access.
Agent enabled, make sure that it is not preventing the access.
Problem
A meeting was recorded on an external Cisco Unified MeetingPlace Web Server. When you try
to access the recording from an internal Cisco Unified MeetingPlace Web Server, you see an “Access is
denied” error message.
denied” error message.
Possible Cause
There is a configuration error such that the Hostname [Home Page] and Hostname
[Web Conferencing] settings for the external Web Server are different from those configured on the
internal Web Server. Specifically, the hostname fields have IP addresses configured on the
external/internal web pages for the external server, and Hostnames on the other. Having different
hostnames in the different configuration locations, even if they resolve to the same IP address, may
also cause this problem to appear.
internal Web Server. Specifically, the hostname fields have IP addresses configured on the
external/internal web pages for the external server, and Hostnames on the other. Having different
hostnames in the different configuration locations, even if they resolve to the same IP address, may
also cause this problem to appear.
Solution
Reconfigure the internal and external Web Servers to both have either IP addresses or
hostnames for the Hostname [Home Page] and Hostname [Web Conferencing] settings. As a
workaround, the user can dismiss the “Access is denied” error message to access the recording.
workaround, the user can dismiss the “Access is denied” error message to access the recording.
Related Topics
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in the
module
Problems Accessing Meeting Recordings When Using Shared Storage
If you are using a non-default location for the meetings folder, for example, if you are using shared
storage (such as in a load-balancing system), and if the audio conversion is configured to convert to
Windows Media Format and Windows Media Server is used (for streaming), then users cannot access
meeting recordings from the Meeting Details -> Attachments page. The system gives an error stating
that a link to the audio recording does not exist.
storage (such as in a load-balancing system), and if the audio conversion is configured to convert to
Windows Media Format and Windows Media Server is used (for streaming), then users cannot access
meeting recordings from the Meeting Details -> Attachments page. The system gives an error stating
that a link to the audio recording does not exist.
To fix this, you must disable the Windows Media Server NTFS ACL authorization so that you can host
remote content on a Windows Media Server publishing point.
remote content on a Windows Media Server publishing point.
You can disable ACL authorization either at the server level or at the plug-in level.
Disabling ACL Authorization at the Server Level
1.
Go to Start > Programs > Administrative Tools -> Windows Media Server.
2.
Click the local host on the left panel.
3.
Choose the Properties tab on the right panel.
4.
Choose the Authorization category.
5.
Disable the WMS NTFS ACL Authorization from Plug-In.
6.
Grant read permission on the remote server. If the server and remote share folder are in the same
domain, grant the read permissions for the domain user who logs on to the Windows Media Server.
If they are in the same workgroup, create the same users on both hosts.
domain, grant the read permissions for the domain user who logs on to the Windows Media Server.
If they are in the same workgroup, create the same users on both hosts.
Disabling ACL Authorization at the Plug-In Level
1.
Go to Start > Programs > Administrative Tools -> Windows Media Server.
2.
Double click the host on the left panel.