Cisco Cisco MeetingTime Quick Setup Guide
Troubleshooting Cisco Unified MeetingPlace Scheduling from Microsoft Outlook
How to Resolve Problems with Scheduling Meetings from Microsoft Outlook
4
Meetings Are Scheduled on the Internal Server by Default
Problem
All of the meetings a user schedules are on the internal Cisco Unified MeetingPlace Web Server
by default. Is it possible to configure the system to automatically schedule meetings on the external
Cisco Unified MeetingPlace Web Server by default?
Cisco Unified MeetingPlace Web Server by default?
Solution
Log in to the Cisco Unified MeetingPlace Administration Center and change the “Allow
Internet Access” parameter to Yes.
Missing Invitees List
Problem
User scheduled a meeting through the Cisco Unified MeetingPlace end-user interface, but does
not see the list of invitees in the meeting notification.
Solution
Log in to the Cisco Unified MeetingPlace Administration Center and change the “Include list
of invitees when scheduled from Unified MP Web” parameter on the Edit User Profile page to Yes.
System Configured for SSO Fails to Authenticate
Note
Cisco Unified MeetingPlace for Microsoft Outlook Release 7.1 does not support Single Sign-On using
Active Directory with Microsoft Outlook 2003. It does support Single Sign-On using Exchange with
Microsoft Outlook 2003.
Active Directory with Microsoft Outlook 2003. It does support Single Sign-On using Exchange with
Microsoft Outlook 2003.
Problem
System is configured to use SSO for authentication to Cisco Unified MeetingPlace. User's
machine recently lost network connectivity and now fails to authenticate when the user opens the
MeetingPlace tab from within Microsoft Outlook. After the network connection is restored, user is still
unable to access the MeetingPlace scheduling page.
MeetingPlace tab from within Microsoft Outlook. After the network connection is restored, user is still
unable to access the MeetingPlace scheduling page.
Possible Cause
The MeetingPlace tab in Microsoft Outlook is an Internet Explorer window and is
therefore using the cached information from the last request for authentication. Since the user was
disconnected from the Exchange server during the last request, the attempt fails.
disconnected from the Exchange server during the last request, the attempt fails.
Solution
Close Microsoft Outlook and reopen it once a connection to the Exchange Server has been
established.
Login Required Each Time a User Reschedules a Delegate-Scheduled Meeting
Problem
When a user tries to reschedule a meeting that was previously scheduled by a
Microsoft Outlook delegate, the user is prompted to log in to Cisco Unified MeetingPlace. This occurs
even when the user previously logged in and checked “Remember Me.”
even when the user previously logged in and checked “Remember Me.”
Possible Cause
The user and the delegate are using different formats (hostname vs. IP address) for
the Cisco Unified MeetingPlace Web Server URL.
Solution
The user can reschedule the meeting after logging in again, but to avoid the repeated logins,
complete these steps on the PCs of both the user and the delegate: