Cisco Cisco Unified MeetingPlace Audio Server Quick Setup Guide

Directory Service user cannot log in to Cisco Unified MeetingPlace.

If all Directory Service users cannot log in, then check the AXL configuration settings on the 

. Specifically, make sure:

The value in the 

 field is correct and contains no empty spaces.

The entries for the 

 and 

 fields are correct.

If one or some Directory Service users cannot log in, then check the Cisco Unified 

MeetingPlace log in the following location: /opt/cisco/meetingplace/web/logs/userweb.out. 

There are two reasons a Directory Service user might not be able to log in:

The user does not exist in Cisco Unified MeetingPlace. Check the log for messages similar to “User 
<user_name> does not exist in the local database.”

The user exists in Cisco Unified MeetingPlace but entered the wrong LDAP password. Check the 
log for messages similar to “addFailedloginAttemptforUser(String username=<user_name>).”

Obtain the system information capture log, and send it to Cisco TAC.