Cisco Cisco Unified MeetingPlace Audio Server Quick Setup Guide
Troubleshooting Cisco Unified MeetingPlace Web Conferencing
How to Resolve Test Server Configuration Problems
2
Error Messages
Error Message Correct configuration.
Explanation
The IP address or DNS name for Hostname [Homepage] and Hostname [Web
Conferencing] are specified correctly.
Error Message Sorry unable to resolve Homepage IP address/hostname using nslookup.
Explanation
The system is unable to reach the DNS name or IP address that you configured for
Hostname [Homepage].
Recommended Action
Complete the following procedure to change your entry for Hostname
[Homepage].
Step 1
Sign in to end-user web interface.
Step 2
Click Admin > Web Server.
Step 3
From the “View” section of the page, click the name of the web server that you want to configure.
This populates the “Edit” section of the page with predefined settings.
Step 4
Edit the entry for Hostname [Home Page].
Step 5
Restart all Cisco Unified MeetingPlace Web Conferencing services.
Note
When you restart the Web Server, all manual changes made to the registry are lost.
Error Message Sorry unable to resolve Webconference IP address/hostname using
nslookup.
nslookup.
Explanation
The system is unable to reach the DNS name or IP address that you configured for
Hostname [Web Conferencing].
Recommended Action
Complete the following procedure to change your entry for Hostname [Web
Conferencing].
Step 1
Sign in to the end-user web interface.
Step 2
Click Admin > Web Server.
Step 3
From the “View” section of the page, click the name of the web server that you want to configure.
This populates the “Edit” section of the page with predefined settings.
Step 4
Edit the entry for Hostname [Web Conferencing].
Step 5
Restart all Cisco Unified MeetingPlace Web Conferencing services.
Note
When you restart the Web Server, all manual changes made to the registry are lost.