Cisco Cisco Unified MeetingPlace Audio Server Quick Setup Guide
Troubleshooting Cisco Unified MeetingPlace Web Conferencing
How to Resolve Problems With Attachments and Recordings
19
Web Recording is Silent
Problem
The web recording is silent or the audio and web conferencing portions of the recording are not
timed properly.
Possible Cause
You are using a remote SQL server and the time on the SQL server is not
synchronized with the Cisco Unified MeetingPlace Application Server and Web Server.
Solution
Synchronize the clock on the remote SQL server with the clocks on the Cisco Unified
MeetingPlace Application Server and Web Server.
Possible Cause
The Web Server and Application Server are not synchronized.
Solution
Make sure that both servers are synchronized for clocking/NTP.
Possible Cause
The audio component of the recording was not converted properly.
Solution
To check this, do the following:
Step 1
Check the stored converted files in C:\Program Files\Cisco Systems\MPWeb\Meetings\xx where <xx>
matches the folder ID on the Application Server.
matches the folder ID on the Application Server.
Step 2
Locate the file with a SCO-ID in the file name, such as webRecording_20516.
Step 3
Use the SCO-ID to locate the FLV files and associated MP3 file that plays with the web recording
playback. Example, C:\Program Files\Cisco Systems\MPWeb\WebConf\content\7\20516-1\output.
playback. Example, C:\Program Files\Cisco Systems\MPWeb\WebConf\content\7\20516-1\output.
Related Topics
•
See
in the
module.
Audio and Video Playback Not Synchronized
Problem
The audio and video components of a recording playback are not timed properly.
Possible Cause
You are not using a supported tool for playback.
Solution
Make sure that you are using the supported tool for recording playbacks. This release of
Cisco Unified MeetingPlace supports the QuickTime player.
Possible Cause
The Web Server and Application Server are not synchronized.
Solution
Make sure that both servers are synchronized for clocking/NTP.
Related Topics
•
See
in the
module.