Cisco Cisco Unified MeetingPlace Audio Server Quick Setup Guide
Troubleshooting the Cisco Unified MeetingPlace Application Server
How to Solve Problems with the Application Server SSL
3
SSL Stops Working
Problem
SSL stops working.
Possible Cause
You accidentally clicked
, which created a new private key that no
longer matches the previously uploaded certificate.
Solution
If you backed up the SSL configuration, restore it. See
in
the
module. If you did not back
up the SSL configuration, then obtain and upload a new certificate.
Possible Cause
You performed a fresh installation of the Cisco Unified MeetingPlace application.
The installation process deletes any private key files and public certificates on the system.
Solution
If you backed up the SSL configuration, restore it. See
If
you did not back up the SSL configuration, then obtain and upload a new certificate.
Possible Cause
The Application Server hostname was changed. The CSR and resulting certificate
use the Application Server hostname that you entered for Ethernet Port 1 (device eth0) during the
operating system installation.
operating system installation.
Solution
Obtain and upload a new certificate.
No SSL Connection
Problem
SSL connection cannot be established between Cisco Unified MeetingPlace and
Microsoft Outlook, and an exception such as the following appears in the logs:
java.lang.Securityeption: Unsupported keysize or algorithm parameters
Possible Cause
The problem occurs when the certificate contains a key longer than 1024 bits. The
cryptography strength limitations placed by the default policy files included with Java Runtime
Environment (JRE) give the highest strength cryptography algorithms and key lengths which are
allowed for import to all countries.
Environment (JRE) give the highest strength cryptography algorithms and key lengths which are
allowed for import to all countries.
Solution
If your country does not place restrictions on the import of cryptography, then you can
download the unlimited strength policy files:
1.
Go to
2.
Download the “Java Cryptography Extension (JCE) Unlimited Strength Jurisdiction Policy Files 6.”
3.
Follow the instructions in the README.txt file in the downloaded package. The JRE installation
used by Cisco Unified MeetingPlace is in /opt/cisco/meetingplace/jre/.
used by Cisco Unified MeetingPlace is in /opt/cisco/meetingplace/jre/.
Certificate or Private Key is in the Wrong Format
Problem
The certificate or private key is in the wrong format.
Note
The Application Server supports only the following formats:
•
Private keys: PKCS #1, PKCS #8 (PEM or DER encoding), Java keystore
•
Certificates: X.509 (PEM or DER encoding), Java keystore