Cisco Cisco Unified MeetingPlace Audio Server Quick Setup Guide
Troubleshooting Cisco Unified MeetingPlace Scheduling from Microsoft Outlook
How to Resolve Problems with the MeetingPlace Tab in the Microsoft Outlook Appointment Form
2
Step 4
In Microsoft Outlook, choose File > New > Appointment.
Step 5
Verify that the MeetingPlace tab appears.
Possible Cause
Cisco Unified MeetingPlace may not be set as the default form.
Solution
In the Administration Center, go to System Configuration > Outlook Plug-In Configuration.
Make sure that Make Cisco Unified MeetingPlace form the default appointment form is checked.
Solution
In Microsoft Outlook, choose Tools > Options, then look for the MeetingPlace tab. If the tab
is available, then click the MeetingPlace tab, and check Make the MeetingPlace Meeting Schedule
Form the Default Scheduling Form for All Meetings.
Form the Default Scheduling Form for All Meetings.
Possible Cause
An essential component may be disabled.
Solution
In Microsoft Outlook, choose Help > About Microsoft Outlook > Disabled Items. If
mp4olxxx.dll is disabled (xxx represents a number), then select it and click Enable. Then restart
Microsoft Outlook.
Microsoft Outlook.
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MeetingPlace Tab is Blank or Displays an Error Page
Problem
The MeetingPlace tab is blank or displays an error page in Microsoft Outlook calendar
appointments.
Possible Cause
The Application Server URL is not correctly configured in the Cisco Unified
MeetingPlace plug-in for Microsoft Outlook.
Solution
Complete these steps:
Step 1
In Microsoft Outlook, choose Tools > Options.
Step 2
Click the MeetingPlace tab.
Step 3
If multiple Cisco Unified MeetingPlace servers appear, then verify that the correct server is labeled as
[Default].
[Default].
Step 4
Select the [Default] server.
Step 5
Click Edit.
Step 6
Verify that the Server URL is correct.
For example, if you recently enabled or disabled SSL on the Application Server, then you need to modify
the Server URL accordingly to begin with either https (SSL enabled) or http (SSL disabled).
the Server URL accordingly to begin with either https (SSL enabled) or http (SSL disabled).
Possible Cause
The Cisco Unified MeetingPlace Application Server may be down, or network issues
are preventing a connection to the server.
Solution
Check the system status and the network status, and troubleshoot accordingly.
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