Cisco Cisco Unified MeetingPlace Audio Server Quick Setup Guide
Troubleshooting Cisco Unified MeetingPlace Scheduling from Microsoft Outlook
How to Resolve Problems with Scheduling Meetings from Microsoft Outlook
5
Step 1
In Microsoft Outlook, choose Tools > Options.
Step 2
Click the MeetingPlace tab.
Step 3
Select the name of the Cisco Unified MeetingPlace Web Server.
Step 4
Click Edit.
Step 5
Compare the Server URLs that are configured on the user PC and the delegate PC.
Step 6
If one Server URL uses an IP address while the other Server URL uses a hostname, then change the
Server URL format of the user to match the Server URL format of the delegate.
Server URL format of the user to match the Server URL format of the delegate.
Related Topics
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module
Problems Accessing Cisco Unified MeetingPlace for Microsoft Outlook
Problem
Cisco Unified MeetingPlace for Microsoft Outlook is on the disabled items list.
Possible Cause
The system may move the integration to the disabled items list if Microsoft Outlook
crashes or is closed incorrectly.
Solution
In Microsoft Outlook, choose Help > About Microsoft Outlook > Disabled Items. If
mp4olxxx.dll is disabled (xxx represents a number), then select it and click Enable. Then restart
Microsoft Outlook.
Microsoft Outlook.
Error Messages Appear When Rescheduling or Opening the First Occurrence of
a Recurring Meeting Series
a Recurring Meeting Series
Problem
The system displays the following message when a user tries to reschedule the first occurrence
of a recurring meeting series that is currently in progress: “Operation is not allowed. Meeting in
progress.”
progress.”
The system displays the following message when the user opens this meeting occurrence: “Cannot open
this item. You changed one of the recurrences of this item, and this instance no longer exists. Close any
open items and try again.”
this item. You changed one of the recurrences of this item, and this instance no longer exists. Close any
open items and try again.”
Solution
Wait a few moments and then try to open the item again.
Error Message: Microsoft Outlook is Not Your Default E-Mail Client
Error Message Microsoft Outlook is not your default e-mail client.
Solution
Specify the default e-mail client on the user computer by following this procedure.
Step 1
Uninstall the Cisco Unified MeetingPlace plug-in for Microsoft Outlook in Add/Remove Programs.
Step 2
Open Internet Explorer.
Step 3
Choose Tools > Internet Options.