Cisco Cisco WebEx Support Center WBS29.13 Administrator's Guide
Chapter 13: Manage WebACD
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Option
Description
Group label
Enter a phrase that describes the items on the drop-down list.
Example: You want customers to type the service or product they are
contacting you about. Enter this text as the label: Type the name of
product you need help with.
Example: You want customers to type the service or product they are
contacting you about. Enter this text as the label: Type the name of
product you need help with.
Default choice
Select one list item as the preset.
Choice
For each list item you want to add, type a description
Add additional
choices
choices
If you need to include more than nine options on the entry form, select
how many more options you need.
how many more options you need.
Save button
Click to save the option.
Assign a leave message form to a queue
1
On the Site Settings drop-down list, select WebACD and click Leave
Message Form.
Message Form.
2
Click the Assignment tab.
3
Under Name of Queue, locate the queue you want to update.
4
In the Leave Form drop-down list, select the form you want to assign to
the queue.
the queue.
5
Click Save.
Manage Routing Settings
Routing Trigger must be provisioned for your WebEx site in order to enable
third-party routing of variables.
third-party routing of variables.
Option
Description
Enable third party
routing
routing
Check to allow using third-party routing of variables rather than WebACD
routing.
routing.
View All Variables
Click this link to open a window that shows the list of variables and
descriptions for the entry form.
descriptions for the entry form.
Routing URL
Lists the URL to perform the routing trigger.