Cisco Cisco IPICS Release 1.0 Data Sheet
© 2015 Cisco | HigherGround. All rights reserved.
Page 1
Interaction Recording Solution for Cisco Instant Connect
Capturing Cisco Instant Connect Interactions
The Cisco
®
Instant Connect solution provides IP-based dispatch and incident response capabilities to public
safety agencies, schools and universities, utilities, and other organizations for which reliable, secure, real-time
communication is critical. Instant Connect takes a logical leap forward to create a truly unified environment by
using an IP network to seamlessly integrate critical and enterprise communications - land mobile radio, voice over
IP (VoIP), mobile phones, PCs, and mobile applications.
communication is critical. Instant Connect takes a logical leap forward to create a truly unified environment by
using an IP network to seamlessly integrate critical and enterprise communications - land mobile radio, voice over
IP (VoIP), mobile phones, PCs, and mobile applications.
Recording interactions from a complex blend of communications media and applications requires a robust, tightly
integrated solution to capture and archive vast amounts of data. It also takes a powerful and easy-to-use interface
to retrieve, play back, and analyze communications for immediate use, incident reconstruction, and user
evaluation and training.
integrated solution to capture and archive vast amounts of data. It also takes a powerful and easy-to-use interface
to retrieve, play back, and analyze communications for immediate use, incident reconstruction, and user
evaluation and training.
HigherGround
®
Unified Recording
™
has been selected and certified for use as Cisco’s primary interaction
recording solution. Unified Recording features scalable, reliable, and secure recording, with an intuitive interface
that allows users to quickly learn to use the system effectively.
that allows users to quickly learn to use the system effectively.
The HigherGround Difference
HigherGround provides best-in-class recording solutions for incident reconstruction in public safety and
performance monitoring in contact centers. Our full-featured products transform data into actionable intelligence,
enabling decisions with certainty to enhance user performance, increase productivity, improve outcomes, and
reduce costs.
performance monitoring in contact centers. Our full-featured products transform data into actionable intelligence,
enabling decisions with certainty to enhance user performance, increase productivity, improve outcomes, and
reduce costs.
HigherGround has worked closely with Cisco for many years to develop this advanced integration, and is the only
Instant Connect Certified Solution Plus partner for recording.
Instant Connect Certified Solution Plus partner for recording.
Interaction Recording Solution
HigherGround Unified Recording delivers a cost-effective, reliable, multi-channel recording and
incident reconstruction solution for critical communications in public safety and enterprise
operations. Easy to use and directly integrated with Cisco Instant Connect radio and
telecommunication systems, Unified Recording exceeds next-generation 9-1-1 standards and
provides proactive monitoring and notification to ensure 24-hour daily system uptime.
incident reconstruction solution for critical communications in public safety and enterprise
operations. Easy to use and directly integrated with Cisco Instant Connect radio and
telecommunication systems, Unified Recording exceeds next-generation 9-1-1 standards and
provides proactive monitoring and notification to ensure 24-hour daily system uptime.
Unified Recording reconstructs entire incident timelines, enabling increased productivity,
forensic analysis, and effective communications. With Unified Recording, users can instantly play back recent or
archived interactions from any desktop.
forensic analysis, and effective communications. With Unified Recording, users can instantly play back recent or
archived interactions from any desktop.
Seamless Integration with Cisco Instant Connect
HigherGround Unified Recording connects to the Cisco Instant Connect server to record all audio and metadata
from any source, using a standard Ethernet connection. Hardware requirements increase with the size of the
network - most require only basic servers with a RAID 1 configuration and the ability to back up to a network
drive.
from any source, using a standard Ethernet connection. Hardware requirements increase with the size of the
network - most require only basic servers with a RAID 1 configuration and the ability to back up to a network
drive.
A full suite of products and services to design, deploy, and support the system are available on the Cisco pricelist,
and can be procured
and can be procured
along with other Cisco products and services. Table 1 provides an overview of the solution’s
attributes and requirements.