Cisco Cisco IP Contact Center Release 4.6.1 Release Note
Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Releases 7.0(0) SR1 – SR4 and 7.1(x) Rev. 1.14
Hardware and System Software Specification
3BServer Hardware Configuration Guidelines
©2008 Cisco Systems, Inc.
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4 Server Hardware Configuration Guidelines
This section provides system integrators and customers with guidelines, supported and unsupported server hardware, and storage
configurations. Cisco MCS servers pre-package a number of the specified options; however Cisco ICM and IPCC applications
require special consideration to meet the high performance demands of the system. Whether acquiring Cisco MCS Servers or 3
configurations. Cisco MCS servers pre-package a number of the specified options; however Cisco ICM and IPCC applications
require special consideration to meet the high performance demands of the system. Whether acquiring Cisco MCS Servers or 3
rd
party hardware, special care should be given to choose the appropriate level of hardware redundancy and a storage solution specific
to the application nodes for which the servers are intended. Of particular importance are the storage controller, number (and
capacity) of disks, and RAID configuration available. Furthermore, for customers with large configurations and/or long historical
data retention period requirements, additional guidelines are provided.
to the application nodes for which the servers are intended. Of particular importance are the storage controller, number (and
capacity) of disks, and RAID configuration available. Furthermore, for customers with large configurations and/or long historical
data retention period requirements, additional guidelines are provided.
Note that Cisco does not currently fully support deployment of the IPCC/ICM solution on a server “blade” chassis form factor.
Evaluation of blade deployment is under consideration; in the interim customers interested in pursuing blade deployments have an
option available to them that provides flexibility but limits Cisco support liability should hardware or chassis control software
negatively affect ICM/IPCC operation (including fault tolerant recover). Refer to Cisco’s policy paper on the topic for more
information:
Evaluation of blade deployment is under consideration; in the interim customers interested in pursuing blade deployments have an
option available to them that provides flexibility but limits Cisco support liability should hardware or chassis control software
negatively affect ICM/IPCC operation (including fault tolerant recover). Refer to Cisco’s policy paper on the topic for more
information:
Recommended Redundant Hardware
Supported components:
Power supplies
Fans
Memory
Storage controllers
Disks (RAID)
Fans
Memory
Storage controllers
Disks (RAID)
Unsupported components:
Redundant Network interface cards
Caution
Using network interface card teaming or other
forms of redundant Ethernet adapters has been
proven to introduce packet delivery/reception
problems capable of generating latency
sufficient to cause application problems.
forms of redundant Ethernet adapters has been
proven to introduce packet delivery/reception
problems capable of generating latency
sufficient to cause application problems.
Central Processing Unit
Cisco has qualified and now supports dual-core Intel processors on its full range of products. Each individual core in a multi-core
processor does not count as a processor towards server requirements given in
processor does not count as a processor towards server requirements given in
. A processor is
considered a single physical CPU, regardless of the number of cores.
Storage Hardware
Cisco ICM and IPCC are I/O intensive applications that handle call routing, process logging, and historical archiving. I/O write
operation capacity is of particular criticality. The use of SCSI hard disk drives is the default required unless otherwise specified.
Components where Serial or Parallel ATA drive use is acceptable are explicitly identified in the applicable node’s hardware
recommendations (see Section 7
operation capacity is of particular criticality. The use of SCSI hard disk drives is the default required unless otherwise specified.
Components where Serial or Parallel ATA drive use is acceptable are explicitly identified in the applicable node’s hardware
recommendations (see Section 7
Required controllers:
SCSI
o
Ultra160/3 (minimum)
o
Ultra320 (recommended)
o
SAS 3.0Gb/s (recommended)
ATA
o
Serial (recommended)
o
Parallel
Disk Speed:
SCSI
o
15,000 RPM (recommended) for Cisco ICM and IPCC Loggers, Historical Data
Servers and other database servers
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Serial Attached SCSI. This is a new SCSI interface and is applicable to all SCSI requirements found in this document.