Cisco Cisco IP Contact Center Release 4.6.1 Release Note

Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Releases 7.0(0) SR1 – SR4 and 7.1(x) Rev. 1.14

Hardware and System Software Specification

6BICM/IPCC Hardware and Software Requirements

7.1 IPCC Enterprise Edition Hardware Requirements

This section assists you in selecting the hardware servers for your IPCC solution, including both the IPCC Enterprise and System
IPCC Enterprise deployment models.

Note: VRU ports for Agent PG and System PG should not exceed half of the maximum supported agents listed in the capacity
column. This is applicable to both IPCC Enterprise and System IPCC Enterprise. Additional VRU PGs can be deployed to
accommodate a greater number of VRU ports. VRU PG can be found in section 7.6.7

VRU Peripheral Gateway (PG)

. (Additional

VRU PGs are not applicable to System IPCC Enterprise).
Agent PG Configuration Options

The following table illustrates various configuration options for the Agent PG. Agent PG capacity varies based on specific
component configuration.

Table 7.2: Agent PG Configuration Options with CTI OS - IPCC Enterprise Hardware

All-in-one

With Generic PG or
IPCC System PG

With CCM PG

With Outbound

CCM PG
(CCM PIM)

VRU PG

Generic PG
(CCM PIM and VRU PIM)

CCM PG
(CCM PIM)

Generic PG
(CCM PIM and VRU PIM)

CTI Server

CTI OS

Dialer

Table 7.3: Agent PG Configuration Options with Cisco Agent Desktop - IPCC Enterprise Hardware,

All-in-one

With Generic PG or
IPCC System PG

With CCM PG

With Outbound

CCM PG
(CCM PIM)

VRU PG

Generic PG
(CCM PIM and VRU PIM)

CCM PG
(CCM PIM)

Generic PG
(CCM PIM and VRU PIM)

CTI Server

CTI OS

Dialer

CAD Services

7.1.1 Notes on Agent Capacity Calculation

For the following sections, the agent count in the capacity specification refers to the number of concurrently logged-in agents.