Cisco Cisco IP Contact Center Release 4.6.1 Release Note

Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Releases 7.0(0) SR1 – SR4 and 7.1(x) Rev. 1.14

Hardware and System Software Specification

6BICM/IPCC Hardware and Software Requirements

7.6.6 WebView Client and Internet Script Editor

The WebView client is a desktop or laptop from which a user can access the WebView Server via the Internet Explorer web
browser. A user can optionally purchase Sybase InfoMaker to create custom templates to deploy onto the WebView server.
InfoMaker must NOT be installed on the WebView server or on a distributor AW. Install InfoMaker on a separate machine that has
network connections to the WebView server and to the distributor.

Internet Script Editor is a standalone application that runs on a desktop or laptop system.

Table 7.42: WebView Client and Internet Script Editor Servers

Hardware

Hardware, software requirements and remarks

GEN-10-001-Class

Other hardware Requirements

256+ MB RAM
250+ MB available disk space (ATA/IDE acceptable)
Internal CD-ROM or DVD-ROM drive
1 x 100/1000 Ethernet port
Graphics card capable of 1024 x 768 x 64K color or better

Operating system and other software

Microsoft 2003, Service Pack 1 and/or R2
Microsoft Windows 2000 Professional, Service Pack 4
Microsoft Windows XP Professional, Service Pack 2

Additional requirements for Webview Clients

Microsoft Internet Explorer

If creating custom templates is required:

Install Sybase InfoMaker 10.2, build 7516. (Qualified with ICM 7.0 and 7.1, all
SRs )

7.6.7 VRU Peripheral Gateway (PG)

Assume maximum number of VRU PIMs; based upon 5 VRU transactions per port per call.

Table 7.43: VRU PG Servers

Capacity

(ports)

VRU PG Server

360 MCS-30-001-Class

510 MCS-30-002-Class

600 MCS-30-003-Class

720 MCS-40-001-Class

1020 MCS-40-002-Class

1200 MCS-40-003-Class