Cisco Cisco IP Contact Center Release 4.6.1 Release Note
Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Releases 7.0(0) SR1 – SR4 and 7.1(x) Rev. 1.14
Hardware and System Software Specification
6BICM/IPCC Hardware and Software Requirements
©2008 Cisco Systems, Inc.
27
7.4.1 Unified Contact Center Management Portal Hardware Requirements
Each of the deployment models described in this section assumes the possibility of an n-sided server configuration that replicates
data between sites.
data between sites.
With regard to resource management, the best practice is to map folder structure to organizational structure.
Table 7.27: Unified Contact Center Management Portal Hardware Capacity
Capacity
Agents
Portal
Users
Users
Ops/
Hour
Hour
Folders
Folder
Depth
Depth
Role
Server Class
1500 150 100 200
5
Single
Server
System
GEN-40-001-Class
6000 600 600
N/A
N/A
Secure System Web
Application Server
Application Server
GEN-40-001-Class
3000
300
400
300
6
Secure System
DB Server
GEN-40-003-Class
6000
600
600
600
6
Secure System
DB Server
GEN-50-004-Class
Note: The high-end Database Server may support more agents/users than this, but doing so is not recommended.
Note: With RAID configured systems Windows 2000 disk write caching is disabled, and therefore the write caching has to be set in
the RAID controller BIOS available on boot-up (before the operating system loads).
7.4.1.1
Two Physical Drive Layout
Table 7.28: Unified Contact Center Management Portal Physical Drive Layout
Drive
Min. Size
Function
C:
72GB+
Windows operating system, program executables and Windows page file
D:
72GB+
Database data files and transaction log
Z: N/A
CD/DVD-ROM
7.4.1.2 Network
Shared network connections such as WANs must be carefully checked and the Unified Contact Center Management Portal data
throttled to avoid large bow-waves saturating the link to the detriment of other applications.
throttled to avoid large bow-waves saturating the link to the detriment of other applications.
Network Recommendations
•
Windows Load Balancing Service (optional)
•
100 Base-T/1000 Base-T NIC connected to a suitable layer-3 switch (recommended)
or
•
Multiple network cards within a Unified Contact Center Management Portal server