Cisco Cisco IP Contact Center Release 4.6.1 Release Note
Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Releases 7.0(0) SR1 – SR4 and 7.1(x) Rev. 1.14
Hardware and System Software Specification
6BICM/IPCC Hardware and Software Requirements
©2008 Cisco Systems, Inc.
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7.5 ICM Hosted Edition Hardware Requirements
This section assists you in selecting the hardware servers for ICM Hosted Edition,
covering new deployments and technology
refresh as well as common ground upgrade.
For clarity, only MCS family processors are specified below for the NAM and CICM Router nodes. Where non-MCS hardware is
deployed (or being purchased), the equivalent type / number of processors (including speed), available memory (RAM), disk
(capacity and controller architecture), and overall server capacity profile must meet or exceed that of the corresponding MCS model.
Refer to
deployed (or being purchased), the equivalent type / number of processors (including speed), available memory (RAM), disk
(capacity and controller architecture), and overall server capacity profile must meet or exceed that of the corresponding MCS model.
Refer to
Table 7.29: Router and NAM Logger Servers - ICM Hosted
Capacity
(cps)
NAM Router
NAM Logger
Other Requirements
180 MCS-40-001-Class
GEN-50-001-Class
255 MCS-40-002-Class
GEN-50-002-Class
300 MCS-40-003-Class
GEN-50-003-Class
NAM Routers requires the addition of a 3
rd
Network Interface Card for connecting to a
Signaling Access Network. Refer to the “Setup
and Configuration Guide for Cisco ICM Hosted
Edition
Signaling Access Network. Refer to the “Setup
and Configuration Guide for Cisco ICM Hosted
Edition
“
.
Table 7.30: CICM Router and CICM Logger Servers - ICM Hosted
Capacity (agents)
7.0(0) and 7.1(x)
BHCA
Agents
CICM Router
CICM Logger
216,000 7200
129,600 12960
86,400 17280
MCS-40-001-Class GEN-50-001-Class
306,000 10200
183,600 18360
122,400 24480
MCS-40-002-Class GEN-50-002-Class
360,000 12000
216,000 21600
144,000 28800
MCS-40-003-Class GEN-50-003-Class
Note: A quad processor class machine should be substituted for the CICM Router server where greater than ten (10) customer
instances are deployed.
instances are deployed.
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The Multiple-NAM deployment model, which provides for NAM pair redundancy for high availability and increased scalability, is
outside the scope of this document. Consult Cisco directly for capacity and sizing consultation with Multiple-NAM configurations.