Cisco Cisco IP Contact Center Release 4.6.1 Release Note

Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Releases 7.0(0) SR1 – SR4 and 7.1(x) Rev. 1.14

Hardware and System Software Specification

6BICM/IPCC Hardware and Software Requirements

7.6.3.1.2

AW – Real-Time Distributor, HDS and with separate dedicated WebView Server(s)

Operating System and Database Requirements

• Microsoft Windows 2003 Standard Edition, Service Pack 1
• Microsoft SQL Server 2000 Standard Edition, Service Pack 4

Note: High load/performance constrained by the SQL Server 2 GB memory boundary require the deployment of Microsoft
Windows Server 2003 Enterprise Edition (with the /3GB switch) and SQL Server 2000 Enterprise Edition, to address additional
server memory.

Table 7.36: AW, HDS, separate WebView Server Requirements - New Deployment/Tech. Refresh

Capacity

Reporting
Users Per
HDS

WebView
Servers Per
HDS, each
supporting 50
users

ECC Bytes
Persisted

Hardware

Other requirements

50 1

1000 - 2000

100 2

200- 1000

200 4 200

GEN-50-004-Class

Disk Configuration – 8 Disks

Disks 1 – 2: OS, ICM, SQL Server and other 3

party software, RAID 1.

100 GB DB: Disks 3 – *, Database files, ICM
Database Transaction Log(s) RAID 10. Dedicated 2
channel RAID Controller, min 256 MB cache with
battery backup. (Alternately, the ICM Database
Transaction Log(s) can be moved to a dedicated
drive to limit disk contention).