Cisco Cisco IP Contact Center Release 4.6.1 Release Note
Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Releases 7.0(0) SR1 – SR4 and 7.1(x) Rev. 1.14
Hardware and System Software Specification
6BICM/IPCC Hardware and Software Requirements
©2008 Cisco Systems, Inc.
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7.6.3 AW – Distributor, HDS, and WebView Server
For IPCC Enterprise and IPCC Hosted, Internet Script Editor is optional, and unlike in previous releases, it is no longer required that
a WebView Server be installed on an AW/HDS. This option increases reporting scalability for large and hosted customers.
Separating a database server and web server is also a security recommendation.
a WebView Server be installed on an AW/HDS. This option increases reporting scalability for large and hosted customers.
Separating a database server and web server is also a security recommendation.
In order to deploy a standalone WebView server, an HDS-enabled AW must be accessible via TCP/IP for database connectivity.
Thus, you have two options:
Thus, you have two options:
• AW – Real-Time Distributor, HDS, and co-resident WebView
• Real-Time Distributor, HDS, and separate dedicated WebView Server(s)
• Real-Time Distributor, HDS, and separate dedicated WebView Server(s)
For System IPCC Enterprise Deployment, Internet Script Editor is part of the standard installation and WebView is co-resident on
the AW Distributor.
the AW Distributor.
These hardware requirements are based on the following usage patterns.
The average reporting user is running:
• 2 concurrent real time reports
o
Each report returns less than 50 rows.
o
Equivalent to running or monitoring a script via Script Editor or Internet Script Editor.
• 1 historical report every hour, with each report defined as:
o
Queries working with data set size of 4,000 or less. Data sets size is determined by multiplying # of entities by two
times the # of hours chosen by end-user while running the historical report. See table for calculation of data sets.
o
Queries resulting in less then or equal to 800 rows of data on half hour or daily historical reports
Determine the size of the data set by calculating the number of entities times hours x 2.
Table 7.34: WebView Reporting Data Set
Report
Calculation
Data Set Size
½ Report,
Rows Returned
Rows Returned
Daily Report,
Rows Returned
Rows Returned
Call Type Report: 10 Call
Types for 20 hours
Types for 20 hours
10 X 20 X 2
400
160
10
Agent Skill Group Report:
10 Agents, each in 5 Skill
Groups for 8 hours
10 Agents, each in 5 Skill
Groups for 8 hours
10 X 5 X 8 x 2
800
800
50
Note: Each reporting user is the equivalent of 1 Script Editor monitoring user (using Internet Script Editor or Client AW). See
section 7.6.4 for sizing of a distributor only running Internet Script Editor Server or serving Client AWs.
Graphics and Monitor For ICM AW
Graphics card capable of 1024 x 768 x 64K color or better
17" or larger display
For IPCC Hosted Edition
This server can be used in IPCC Hosted multi-instance environment. It can be configured with up to 10 instances with 5 users.