Cisco Cisco IP Contact Center Release 4.6.1 Release Note

Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Releases 7.0(0) SR1 – SR4 and 7.1(x) Rev. 1.14

Hardware and System Software Specification

6BICM/IPCC Hardware and Software Requirements

7.6.4 AW – Real-Time Distributor

• Internet Script Editor (ISE) Optional
• Without HDS

Table 7.40: AW – Real-Time Distributor Servers

Capacity

(Client AWs and/or ISE users)

Hardware

Other requirements and remarks

10 MCS-10-004-Class

MCS-10-001-Class
MCS-10-002-Class
MCS-10-003-Class

25 MCS-20-001-Class

MCS-20-002-Class
MCS-20-003-Class
MCS-20-004-Class

50 MCS-30-001-Class

MCS-30-002-Class
MCS-30-003-Class

IIS 6.0 (Required for Internet Script Editor)

Other hardware requirements

Graphics card capable of 1024 x 768 x 64K color or better
17" or larger display

Note: The Script Editor or ISE user is assumed to be monitoring ICM or IPCC scripts in real-time. The default settings on the server
only allow for 10 users to simultaneously reload configuration at the client.

7.6.5 AW – Real-Time Client only (Client AW)

As an option, you can install the Cisco Support Tools Server on the AW – Real time Client machine.

Table 7.41: AW – Real-Time Client Servers (Client AW)

Hardware

Hardware, software requirements and remarks

MCS-10-004-Class
MCS-10-003-Class
MCS-10-002-Class
MCS-10-001-Class

Other hardware Requirements

ATA/IDE acceptable
RAID 1 recommended for Cisco Support Tools Server
Graphics card capable of 1024 x 768 x 64K color or better
17" or larger display recommended.

Operating system and other software

Microsoft Windows Server 2003, Service Pack 1 and/or R2
Microsoft Windows 2000 Professional, Service Pack 4
Microsoft Windows XP, Service Pack 2