Cisco Cisco IP Contact Center Release 4.6.1 Release Note
Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Releases 7.0(0) SR1 – SR4 and 7.1(x) Rev. 1.14
Hardware and System Software Specification
6BICM/IPCC Hardware and Software Requirements
©2008 Cisco Systems, Inc.
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Licensing ICM and IPCC servers for Windows Server 2003 depends on the licensing model adopted by the customer and the
direction this customer's IT Organization has taken in licensing the servers and workstations in the environment.
direction this customer's IT Organization has taken in licensing the servers and workstations in the environment.
Microsoft states that customers "can choose to purchase a Windows Device CAL for every device accessing their servers, or can
purchase a Windows User CAL for every named user accessing these servers. By having two types of Windows CALs, [customers]
are able to use the model that makes sense for their organization. For example, purchasing a Windows User CAL might make more
sense if a company has a need for employees to have roaming access using multiple devices. Windows Device CALs may make
more sense if a company has multiple-shift workers who share devices."
purchase a Windows User CAL for every named user accessing these servers. By having two types of Windows CALs, [customers]
are able to use the model that makes sense for their organization. For example, purchasing a Windows User CAL might make more
sense if a company has a need for employees to have roaming access using multiple devices. Windows Device CALs may make
more sense if a company has multiple-shift workers who share devices."
for more information.
Assuming each of the agent desktops or agents accessing the contact center servers have either User or Device CALs, the servers
only need a Windows server license. The Windows Server 2003 packages Cisco re-sells with MCS servers include 10
CALs/Standard or 25 CALs/Enterprise which can be allocated to either devices (i.e. PCs) or users (i.e. Agents). For example, if a
contact center has 270 agents manning 90 PCs over three different shifts it would make sense to assign those 90 PCs to Device
CALs.
only need a Windows server license. The Windows Server 2003 packages Cisco re-sells with MCS servers include 10
CALs/Standard or 25 CALs/Enterprise which can be allocated to either devices (i.e. PCs) or users (i.e. Agents). For example, if a
contact center has 270 agents manning 90 PCs over three different shifts it would make sense to assign those 90 PCs to Device
CALs.
In many cases, agents (users) or agents' desktop computers (devices) are already licensed thus not requiring the acquisition of
additional Windows CALs when Cisco’s Customer Contact solutions are implemented.
additional Windows CALs when Cisco’s Customer Contact solutions are implemented.
More questions may be directed to
7.7.3.2
SQL Server 2000 Licensing
The following is provided as general guidelines to help determine the appropriate licensing methods needed for the deployment of
Cisco ICM and IPCC Enterprise and Hosted Edition software. SQL Server licenses are not included in the cost of ICM or IPCC
agent licenses.
Cisco ICM and IPCC Enterprise and Hosted Edition software. SQL Server licenses are not included in the cost of ICM or IPCC
agent licenses.
Microsoft provides a number of different licensing options that apply to enterprises as well as service providers. SQL Server can be
licensed through multiple programs including but not limited to Volume Licensing and Service Provider License Agreements
(SPLA).
licensed through multiple programs including but not limited to Volume Licensing and Service Provider License Agreements
(SPLA).
for
information on SQL Server Licensing.
The following are SQL Server 2000 licensing options that apply to Cisco ICM and IPCC Enterprise and Hosted Editions (Microsoft
definition):
definition):
Server plus Device (or User) CALs: Under this model, a server license is required for each operating system environment running
an instance of SQL Server, as well as a CAL for each client device (or user) that accesses a system running SQL Server.
an instance of SQL Server, as well as a CAL for each client device (or user) that accesses a system running SQL Server.
Processor Licensing Model: Under this model, a license is required for each physical processor accessed by an operating system
environment running SQL Server. This License does not require any device or user client access licenses (CALs).
environment running SQL Server. This License does not require any device or user client access licenses (CALs).
Service Provider License Agreement (SPLA): The Service Provider License Agreement (SPLA) enables service providers and
ISVs with a hosted offering to license Microsoft products on a monthly basis to provide services and hosted applications to their end
customers.
ISVs with a hosted offering to license Microsoft products on a monthly basis to provide services and hosted applications to their end
customers.
As they pertain to SQL Server licensing with ICM/IPCC, users, devices, servers and processors are defined as the following:
• A user is a person who interacts with the ICM/IPCC software. ICM/IPCC agents, supervisors, and system and contact
center administrators are among such users. The number of users, as it pertains to SQL Server 2000 licensing, is the
cumulative and not the concurrent count.
cumulative and not the concurrent count.
• A device is client device used by a human user to interact with the ICM/IPCC software. The number of client devices, as it
pertains to SQL Server 2000 licensing, is the cumulative and not the concurrent count.
• A server is a type of computer that runs SQL Server 2000. In ICM/IPCC deployments, Logger, AW and HDS are examples
of components that require SQL Server 2000. For the complete listing of ICM/IPCC components that require SQL Server
2000, refer to section “Operating System and Database requirements” of this document.
2000, refer to section “Operating System and Database requirements” of this document.
• A processor is described as a single physical Central Processing Unit (CPU).