Cisco Cisco IP Contact Center Release 4.6.1 Release Note

In most cases, Microsoft Windows Server 2003 Standard Edition is adequate for use with ICM/IPCC 7.0(0).  In some circumstances, 
however, high end system deployments must deploy Microsoft Windows Server 2003 Enterprise Edition on some ICM/IPCC 
components, such as the logger and the HDS.  You should be aware of the following distinction between the editions. 

NOTE  that severe installation and runtime problems can result from installing and deploying ICM/IPCC using a non-standard 
windows image (e.g., a corporate image) for the ICM/IPCC  servers.  

Customers should perform a clean Windows install from the Microsoft media. 

•  Supports up to four processors on one server 
•  Maximum 4 GB of RAM 

•  Supports up to eight processors on one 32-bit server 
•  Maximum 32 GB of RAM 

ICM/IPCC 7.0(x)/7.1(x) requires Windows Server 2003 Service Pack 1 (SP1) or Service Pack 2 (SP2) be applied on Windows 
Server 2003 systems.  

Microsoft has recently introduced Windows Server 2003 R2, an update to the Windows 2003 operating system that logically installs 
atop SP1, and is distributed as a second CD.  Server 2003 R2 provides a number of elective add-on features such as identity and 
access management, storage management, enhanced Web technologies, and the like.  Windows Server 2003 R2 is applicable to both 
Standard and Enterprise editions of Windows for ICM/IPCC customers. 

ICM/IPCC is qualified to work only on a standard, Retail (or OEM) packaged installation of Windows Server 2003 (Standard or 
Enterprise), with or without Cisco Security hardening. Cisco provides its own security hardening policy to secure the standard 
Windows image for ICM/IPCC.  Cisco does not support ICM/IPCC on a customized Windows image (e.g. a corporate image) or 
when custom security hardening has been applied. Using a customized image of the Windows operating system or customer security 
hardening can cause the ICM/IPCC application to fail. 

NOTE that Windows Server 2003 R2 is supported only with the optional features NOT selected. 

Cisco has completed qualification of ICM/IPCC 7.0(0) on Server 2003 R2. Customers currently deploying Windows Server 2003 
SP1 may upgrade to R2 on their ICM/IPCC 7.0 servers.   This can be accomplished as follows: 

1)  Insert the Windows Server 2003 R2 disk 2 media CD. 

2)  When prompted for the Product Key, enter your R2 key value.  The setup procedure will guide you through 

completion of the full R2 installation process.