Cisco Cisco Unified Contact Center Enterprise 9.0(2) Installation Guide

• In an IPCC Express Gateway system the enterprise

Expanded Call Context (ECC) variable must be
defined in Unified CCX, Cisco Desktop
Administrator (CDA), and Unified ICME. In
addition, all ECC variable names should begin with
the characters: 

(includes period).

• For more information on ECC variables, see 

For general information about
using the CRS Editor to create

Create a script that interacts with the IPCC Express
Gateway PG, taking special care when specifying call
variables/ECC variable settings.

9. Create a script on Unified
CCX.

scripts, see Cisco CRS Scripting
and Development Series: Volume
1, Getting Started with Scripts ,
Chapter 18 "Designing IPCC
Gateway Scripts" and Volume 2,
Editor Step Reference.

For general information about
Unified ICME Scripting, see ICM

Create a script that interacts with the IPCC Express
Gateway PG, taking special care when specifying call
variable/ECC variable settings.

10. Create a script using
Unified ICME.

Scripting and Media Routing
Guide for Cisco ICM/IPCC
Enterprise and Hosted Editions.

How to Configure the IPCC Express Gateway PG in Unified ICME

On the machine where you have installed the Unified ICME software, open the Admin
Workstation.

Cisco IPCC Gateway Deployment Guide for Unified ICME, Unified CCE, and Unified CCX, Enterprise Releases 7.2(1) and Express Release 5.0(1)