Cisco Cisco Unified Contact Center Enterprise 9.0(2) Installation Guide

The following figure shows the configured Routing client tab of the PG Explorer:

Figure 11: Routing Client Tab

Note: In the Advanced tab of the PG Explorer, be sure that Agent autoconfiguration is disabled
so that the IPCC Express Gateway PG can function properly.

How to Install the IPCC Express Gateway PG

The IPCC Express Gateway PG must be installed on the same machine where you install Unified
CCX. Do not install the PG on the machine where you install the other Unified ICME software.

Note: If you want to use high availability, you must repeat the following procedure on a second
machine on which Unified CCX is installed.

Cisco IPCC Gateway Deployment Guide for Unified ICME, Unified CCE, and Unified CCX, Enterprise Releases 7.2(1) and Express Release 5.0(1)