Cisco Cisco IPCC Web Option Release Note
Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Release 7.2(x)
Rev. 1.30
Hardware and System Software Specification
0BOverview
©2010 Cisco Systems, Inc.
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information to more accurately portray expected capacity and sizing limitations of specific deployments. The reader must
recognize, however, that the Unified ICM and Unified CC systems are by design highly scalable and complex distributed
systems, and it is often difficult to characterize representative configuration and workload /call flow scenarios –
particularly for the high end Unified ICM Enterprise and Unified ICM Hosted customer. Cisco often defaults to a
conservative stance in sizing limitations to arrive at capacities that have the broadest level of applicability. For this reason,
the system sizing and configuration limitation information contained herein should be considered as guidelines which are
applicable to the vast majority of customers, but which may also have exceptions. Where specific circumstances and/or
complex system designs dictate, Cisco strongly encourages Partners and customers to consult with our Advanced Services /
World Wide Voice Practice teams for further analysis and approval of specific deployments.
recognize, however, that the Unified ICM and Unified CC systems are by design highly scalable and complex distributed
systems, and it is often difficult to characterize representative configuration and workload /call flow scenarios –
particularly for the high end Unified ICM Enterprise and Unified ICM Hosted customer. Cisco often defaults to a
conservative stance in sizing limitations to arrive at capacities that have the broadest level of applicability. For this reason,
the system sizing and configuration limitation information contained herein should be considered as guidelines which are
applicable to the vast majority of customers, but which may also have exceptions. Where specific circumstances and/or
complex system designs dictate, Cisco strongly encourages Partners and customers to consult with our Advanced Services /
World Wide Voice Practice teams for further analysis and approval of specific deployments.
1.1 Updated Information in this Document
Table 1-1: Updates Made for July 2008 Republication
This document updates the previous version with the following changes (note that substantive changes from the previous
version of this document are indicated by highlighting):
version of this document are indicated by highlighting):
Rev. Section
Notes
1.30 5.2.1
Updated Maximum Campaigns and Campaign Skill Groups in table.
1.28 5.8.14
Updated the link to the manual Integrating CAD 6.0 Into a Citrix Thin Client
Environment.
Environment.
1.26 5.1
Reverted the changes made during revision 1.20. Modified the maximum number of
PIMs supported on a VRU PG from 8 to 10.
PIMs supported on a VRU PG from 8 to 10.
1.25 5.9.6
Windows Vista support for CAD
1.24 5.9.6
Windows XP Professional SP3 supported by CTI OS 7.2(7) and above.
1.23 5.9.8
CSA 5.0 Policy 3.0.x has been upgraded to CSA 5.2 Policy 4.0.x
5.9.6
Windows XP Professional SP3 supported by CAD
1.22 5.8.7
Split VRU PG table into New/Tech. Refresh and Common Ground; increased capacity
1.21 5.9.10
Remove SP2 from supported operating system service packs for CCMP
1.20 5.3
Added notes that CAD Server must be installed co-located with PG components.
Deleted Tables 5.9 and 5.14 that showed capacity numbers for (now unsupported)
separate CAD server.
Deleted Tables 5.9 and 5.14 that showed capacity numbers for (now unsupported)
separate CAD server.
5.8.18
New section and content: CRM Connectors
5.3.5
New section and content: Remote Silent Monitoring (RSM)
5.4
Added clarifying tables for System CCE – server disk requirements
4.1, 5.6.1
Clarification of disk drive configuration and server requirements for CCMP
5.3.2 and 5.3.3
Removed the statement “The maximum number of Outbound-only (non-blended)
agents is two times the number of dialer ports.”
agents is two times the number of dialer ports.”
5.8.3
Changed maximum report data set size from 4,000 to 3,000
5.9.1
Added explicit statement that 64-bit editions of Windows Server are not supported.
5.1
Changed maximum VRU PIMs per VRU PG from 10 to 8.
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Clarified NAS and SAN support.
1.10 All
Changed version references of 7.2(1) to 7.2(x) to designate that all 7.2 MRs are
indicated. General cleanup with reformatting of capacity tables to simplify and
clarify.
indicated. General cleanup with reformatting of capacity tables to simplify and
clarify.
Appendix A
Added server GEN-50-005-Class (which replaces GEN-50-004-Class) and updated
AW/HDS tables accordingly to include this server class. Removed GEN-30-001-
AW/HDS tables accordingly to include this server class. Removed GEN-30-001-