Cisco Cisco Unified Contact Center Enterprise 9.0(2) User Guide
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WebView Template Reference Guide for Cisco IPCC Enterprise & Hosted Editions
IPCC Peripheral Service Reports
4 IPCC Peripheral Service Report Templates
IPCC Peripheral Service Reports
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historical
A table summary of the activity of the IVR
service for the selected half-hour
interval(s).
service for the selected half-hour
interval(s).
The persvc22 and persvc23
reports are for IVR services that
reside on IVR PGs that have Ser-
vice Control reporting enabled and
Queue reporting disabled.
reports are for IVR services that
reside on IVR PGs that have Ser-
vice Control reporting enabled and
Queue reporting disabled.
historical
A table summary of daily IVR self-service
activity.
activity.
historical
A table summary of agent call activity in a
service for the selected half-hour
interval(s).
service for the selected half-hour
interval(s).
historical
A table summary of daily agent call activity
in a service.
in a service.
historical
Lists all the available report data from the
Service_Half_Hour database table for each
selected service during the time period
selected when the report is generated.
Service_Half_Hour database table for each
selected service during the time period
selected when the report is generated.
real-time
Lists all the available report data from the
Service_Real_Time database table for each
selected service at the moment the report
is generated.
Service_Real_Time database table for each
selected service at the moment the report
is generated.