Cisco Cisco Unified Contact Center Enterprise 9.0(2) User Guide
C H A P T E R
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WebView Template Reference Guide for Cisco IPCC Enterprise & Hosted Editions
7
Application Gateway, Path, and Script Queue
Reports
Reports
The Application Gateway allows ICM to query host systems that are running other
contact center applications. ICM can then base routing decisions on the results
obtained from the query. Use the application gateway reports to report on such data
as the number of query requests issued to a host system and the delay involved in
making queries. Use the script queue report for script queue statictics.
WebView includes the following ICM application gateway, application path report,
and script queue report templates. Click on the name of the report in the following
table to see more detailed information about the data in that report, and how the
data is derived from the ICM software's database.
apgate11: Application Gateway Status Half Hour Report
Template Name
Applicable
Environment
Environment
Type
Description
IPCC and Standard ACD
historical table
Data on requests
made by the
application gateway to
a host system.
made by the
application gateway to
a host system.
IPCC and Standard ACD
real-time table
Current status of a
single application
path.
single application
path.
IPCC and Standard ACD
real-time table
Queue statistics for a
script's Queue Node.
script's Queue Node.
Overview:
Subject
Data on requests made by the application gateway to a host
system, gathered in half-hour increments.
system, gathered in half-hour increments.