Cisco Cisco Unified Contact Center Enterprise 9.0(2) User Guide
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WebView Template Reference Guide for Cisco IPCC Enterprise & Hosted Editions
Agent by Peripheral Reports
2 IPCC Agent Report Templates
Agent by Peripheral Real-Time Reports
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•
IPCC and/or ICM
historical table
All the report data
available from the
Agent_Skill_Group
_Half_Hour table
for all the agents
on the selected
peripheral(s). ICM
software generates
Agent_Half_Hour
records for each
agent.
This report is for
online viewing or
for exporting to
Excel. It is not
formatted for
printing.
Agent_Skill_Group
_Half_Hour table
for all the agents
on the selected
peripheral(s). ICM
software generates
Agent_Half_Hour
records for each
agent.
This report is for
online viewing or
for exporting to
Excel. It is not
formatted for
printing.
IPCC and/or ICM
real-time table
All the report data
available from the
Agent_Real_Time
table for all the
agents on the
selected
peripheral(s). ICM
software generates
Agent_Real_Time
records for each
agent.
This report is for
online viewing or
for exporting to
Excel. It is not
formatted for
printing.
Agent_Real_Time
table for all the
agents on the
selected
peripheral(s). ICM
software generates
Agent_Real_Time
records for each
agent.
This report is for
online viewing or
for exporting to
Excel. It is not
formatted for
printing.