Cisco Cisco Unified Contact Center Enterprise 9.0(2) User Guide

Agent by Peripheral Reports

2      IPCC Agent Report Templates

 WebView Template Reference Guide for Cisco IPCC Enterprise & Hosted Editions

agtper20: Agent Peripheral Real Time Report

The enterprise name and ID number of the peripheral on which the agent is working.

Derived from: Peripheral.EnterpriseName and Peripheral.PeripheralID

The last and first name of the agent

Derived from: Person.LastName + "," + Person.FirstName 

The media routing domain into which the agent is logged for doing this type of task. 
This is the media routing domain associated with the Skill Group in which the agent is 
currently working. 

Each media routing domain has its own skill groups. If an agent is logged into more 
than one media routing domain, then that agent also belongs to more than one skill 
group.

Derived from: Media_Routing_Domain.EnterpriseName

Subject

A table of all agents on the selected peripheral(s) showing 

each agent's current skill group, state, and call direction.

Fields applicable to a voice domain only are prefixed with 

an asterisk (*). Such fields are not applicable for e-mail or 

collaboration media.

Purpose

To show the current agent status for all the agents 

connected to the selected peripheral(s).

Applicable 

environment

IPCC and/or ICM

Template type

Real-time table

Sort order

By peripheral, agent's last name, first name, media routing 

domain, and log on date and time.

Drilldowns available

No

Schema database 

tables

Agent

Agent_Real_Time

Media_Routing_Domain

Peripheral

Person

Skill_Group