Cisco Cisco Prime Unified Service Monitor 9.0 Information Guide

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Correlates call detail records and Cisco Network Analysis Module and 1040 call reports for enhanced

analysis

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Provides the ability to pinpoint the network segment causing call quality degradation

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Provides configurable MOS thresholds based on the phone codec type

Call classification based on a user-defined USM dial plan with system and user-defined call types

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Rich filter options for the CDR reports

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Integrates with the Cisco Prime Unified Operations Manager service quality alert dashboard

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Integrates with Cisco Unified Service Statistics Manager long-term reporting and trending functions

Q. Where do you deploy the Cisco 1040 Sensors in the network?

A. The Cisco 1040 Sensor can be deployed in campus and remote locations (such as branch offices) to analyze

voice-specific Rapid Transport Protocol (RTP) data streams and to calculate a MOS value for each stream.

The end-user experience is captured, analyzed, and reported every 60 seconds. The Cisco 1040 Sensor uses

IEEE 802.3af Power over Ethernet (PoE) and integrates with IP telephony devices such as Cisco Unified IP

phones, gateways, and telephony service such as voicemail to measure voice quality. The Cisco 1040 Sensor

is FCC Class B-compliant and can be installed in any office environment.

Q. What is new in Cisco Prime Unified Service Monitor 8.7?

A. Major new features include:

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Support for Cisco Prime

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Support for UC 8.6.2 release

For the latest list of UC manager, Cisco IP phone, and NAM versions that are compatible with Cisco Prime

USM 8.7, visit

http://www.cisco.com/en/US/products/ps6536/products_device_support_tables_list.html

Q. Does Cisco Prime Unified Service Monitor run in a virtual environment?

A. Yes, Cisco Prime Unified Service Monitor supports VMware ESXi 4.x and ESXi 5.0. Refer to the Cisco Prime

Unified Service Monitor 8.7 Installation Guide for specifications.

Q. Where can I learn more about the VMware specification required?

A. Please visit

http://www.cisco.com/en/US/products/ps6535/prod_white_papers_list.html

for the latest UCMS

white paper on virtualization support.

Q. Where can I get the deployment best practices?

A. Please visit

http://www.cisco.com/en/US/products/ps6536/prod_white_papers_list.html

for the latest update.

Q. What is call classification?

A. Call classification allows system administrators to understand the types of calls made by the users to provide

them guidance on the usage pattern of the unified communications infrastructure. Call types, including Local,

International, Conference, and so on, are useful to understand the usage patterns related to the network

bandwidth used as well as to monitor the overall call activity. The system administrator uses such reports to

communicate the usage to management as well as to request expansion based on usage.

Q. How can I understand how to configure and use the call classification feature?

A. A white paper, called Cisco Unified Service Monitor 8.5 Deployment Best Practices is published with

information for the feature under

http://www.cisco.com/en/US/products/ps6536/prod_white_papers_list.html

The feature is also discussed in the user guide in the “Using CDR Call Reports” section.