Cisco Cisco Videoscape Voyager Vantage 3.2 User Guide
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VOD Error Logs
VODCAT Initialization
DLOG|SPM_VODCTLG|ERROR|vod-init.cpp:CatObject* vod_ParseSVodConfig():188: SAM_IDS parsed for
subsection:'contextids' from section:'vod' is 329,597,370,373,371,369,349,367,379,381,380,372,366
subsection:'contextids' from section:'vod' is 329,597,370,373,371,369,349,367,379,381,380,372,366
Reason
These are the catalogue contextids configured for VOD application that corresponds to top level catalogs.
DLOG|SPM_VODCTLG|ERROR|vod-init.cpp:CatObject* vod_ParseSVodConfig():197: POSTERART parsed for
subsection:'contextids' from section:'vod' is /bfs/rtnclient/posterart
subsection:'contextids' from section:'vod' is /bfs/rtnclient/posterart
Reason
The configured BFS path for the vod poster art file.
Failure Cases
DLOG|SPM_VODCTLG|ERROR|[vod.cpp][vod_system_init][1052] Invalid config.ini file. Waiting for a valid
one...
one...
Reason
The latest /rtn/config.ini file is still not downloaded from the headend or there is a problem downloading it. Check if the
config.ini is configured properly in BFS on DNCS.
config.ini is configured properly in BFS on DNCS.
Note:
This would result in the user seeing the “The catalog that you have attempted to access does not appear to be
configured correctly, please contact Rogers Support at 1-888-Rogers-1 (7643771). Error code: #835MC” error. Check
if there are any BFS related errors.
if there are any BFS related errors.
DLOG|SPM_VODCTLG|ERROR|vod-internal.cpp:void* tr_VodInit(void*):996: File: /tmp/cmod_hosts Not
Available. Wait
Available. Wait
Reason
Vodcat module needs the IP address of the catalogue servers for catalogues retrieval. The cmod_hosts file contains the
information regarding the catalogue server IP addresses. This log indicates that MW BFS module has not completed
download of the cmod_hosts file or there is an issue with downloading the cmod_hosts file.
information regarding the catalogue server IP addresses. This log indicates that MW BFS module has not completed
download of the cmod_hosts file or there is an issue with downloading the cmod_hosts file.
Note:
This would result in the user seeing the “The catalog that you have attempted to access does not appear to be
configured correctly, please contact Rogers Support at 1-888-Rogers-1 (7643771). Error code: #835MC” error. Check
if there are any BFS related errors.
if there are any BFS related errors.
DLOG|SPM_VODCTLG|ERROR|[vod.cpp][parseConfigFile][508] m_SrmManufacturerId Unavailable for
subsection:'srmManufacturer' from section:'on-demand-system', and using default
gOnDemandSystem.SrmManufacturerId as Seachange
subsection:'srmManufacturer' from section:'on-demand-system', and using default
gOnDemandSystem.SrmManufacturerId as Seachange
Reason
The config.ini file doesn’t contain 'srmManufacturer'.
Note:
Vodcat module needs the SRM Manufacturer ID to initialize the corresponding Catalogue Manager. This information
should be configured in the /rtn/config.ini. If it is not available then vod playback module uses the default one which is
Seachange.
Seachange.
DLOG|SPM_VODCTLG|ERROR|[vod.cpp][parseConfigFile][534] m_StreamerManufacturerId Unavailable for
subsection:'streamerManufacturer' from section:'on-demand-system', and using default
gOnDemandSystem.StreamerManufacturerId as Seachange
subsection:'streamerManufacturer' from section:'on-demand-system', and using default
gOnDemandSystem.StreamerManufacturerId as Seachange
Reason
The config.ini file doesn’t contain 'streamerManufacturer'.