Cisco Cisco Videoscape Voyager Vantage 3.2 User Guide

VOD Error Logs

VODCAT Initialization

Note:

Vodcat module needs the Streamer Manufacturer ID to initialize the corresponding Stream Controller and in turn

that decides the type of Stream Control protocol to be used. This information should be configured in the /rtn/config.ini.
If it is not available then vod playback module uses the default one which is Seachange.

DLOG|SPM_VODCTLG|ERROR|pIniConfig was not created

Reason

Failed to access the config.ini file.

Note:

This would result in the user seeing the “The catalog that you have attempted to access does not appear to be

configured correctly, please contact Rogers Support at 1-888-Rogers-1 (7643771). Error code: #835MC” error. Check
if there are any BFS related errors.

DLOG|SPM_VODCTLG|ERROR|Vod Diagnostics Init failed

Reason

Creation of diag file failed. Diagnostics info will not be available.

Note:

Check for any filesystem related errors. The vod diagnostics file is created at /tmp/vod-diag.txt.

DLOG|SPM_VODCTLG|ERROR|"[vod.cpp][vod_system_init][980] Unable to set the OnDemandSystem
properties in the VodCatManager

Reason

Failed to set the OnDemandSystem settings to the VodCatManager. If the provided input is NULL then it results in this
error.

Note:

This would result in the user seeing the “The catalog that you have attempted to access does not appear to be

configured correctly, please contact Rogers Support at 1-888-Rogers-1 (7643771). Error code: #835MC” error.

DLOG|SPM_VODCTLG, DLOGL_ERROR, [ parseNpsFile][271] tini_create() failed %d || nps.ini file does not
exist

Reason

The nps.ini file is not available for extracting the operating mode information.

Note:

This would result in the user seeing the “The catalog that you have attempted to access does not appear to be

configured correctly, please contact Rogers Support at 1-888-Rogers-1 (7643771). Error code: #835MC” error. Check
if there are any BFS related errors.

DLOG|SPM_VODCTLG, DLOGL_ERROR, [vod.cpp] parseNpsFile][290] OperatingMode is not in two way

Reason

Box is not in two way. VOD doesn’t get initialized until box is in two-way.

Note:

The STB is in not Interactive mode. This is mandatory requirement for the vod module to function since it needs to

communicate to an external vod catalogue server for fetching the catalogues.This would result in the user seeing the
“The catalog that you have attempted to access does not appear to be configured correctly, please contact Rogers
Support at 1-888-Rogers-1 (7643771). Error code: #835MC” error.