Cisco Cisco Videoscape Voyager Vantage 3.2 User Guide

VOD Error Logs

VOD Catalog Browse / Entitlement

DLOG|SPM_VODCTLG, DLOGL_ERROR, [vod-init][ vod_ParseSVodConfig][235] Resetting Number of catalog
retries to 100

Reason

Resetting the catalog retries count to 100.

Note:

This happens when the config.ini was updated and subsequent fetch of the updated catalogues has failed. The

vod module attempts retry for a maximum of 100 times every 10 secs. This would result in the user seeing the “The
catalog that you have attempted to access does not appear to be configured correctly, please contact Rogers Support
at 1-888-Rogers-1 (7643771). Error code: #835MC” error. Check if the config.ini is properly configured.

DLOG|SPM_VODCTLG, DLOGL_ERROR, , [vod-internal][tr_VodInit][900] File: /tmp/cmod_hosts Not Available.
Wait,

Reason

Vodcat module needs the IP address of the catalogue servers for catalogues retrieval. The VodlinkOOB/hosts file
contains the information regarding the catalogue server IP addresses. This log indicates that BFS module has not
completed download of the VodlinkOOB/hosts file or there is an issue with downloading the VodlinkOOB/hosts file.

Note:

This log is expected for a temporary period during boot up while download of the file is in progress.This would

result in the user seeing the “The catalog that you have attempted to access does not appear to be configured correctly,
please contact Rogers Support at 1-888-Rogers-1 (7643771). Error code: #835MC” error. Check if there are any BFS
related errors.

VOD Catalog Browse / Entitlement

Failure Cases

DLOG|SPM_VODCTLG|ERROR|[vod.cpp][VodCat_GetCatalogs][1561].Failed to initialize vodcat manager.

Reason

VOD module failed to initialize the vodcat manger.

Note:

This would result in the user seeing the “The catalog that you have attempted to access does not appear to be

configured correctly, please contact Rogers Support at 1-888-Rogers-1 (7643771). Error code: #835MC” error. Check
if there are any config.ini configuration related errors and any other VODCAT logs.

DLOG|SPM_VODCTLG|ERROR|VodCatObj_GetString failed, return Status=1

Reason

Failure to fetch the metadata of the asset.

Note:

There could be issues with the STB not able to reach the VOD catalogue server. In that case the user would be

seeing the following error messages; “Unable to browse the selected destination” and “The request to the server has
timed out. Please try again later”