Cisco Headend System Release 2.7 User Guide
About This Guide
vi
78-4011047-01 Rev D
Verify the ECM and EMM counts
Determine if there has been a decryption failure, and if so, when it occurred
Determine the customer service number you need to start service
Verify the current copy protection authorization
Audience
This guide is written for network operators and personnel who have experience with
accessing the diagnostic screens for Explorer DHCTs and who have experience
working with M-Card modules.
Note: The diagnostic screens and other information described in this document are
Note: The diagnostic screens and other information described in this document are
based on the PowerTV OS and Axiom version 1.4 (tru2way middleware).
Document Version
This is the fourth formal release of this document. In addition to minor text and
graphic changes, the following table provides the technical changes to this
document.
Description
See Topic
Updated several screen names, screen
shots, and screen information tables due
to updated version of Axiom (version
1.4)
DOCSIS Information Diagnostic Screen
(on page 16)
DOCSIS Events Diagnostic Screen (on
page 23)
Application Information Diagnostic
Screen (on page 37)
Conditional Access Diagnostic Screen
(on page 39)
Host Component Information
Diagnostic Screen (on page 47)
Linux Memory Information Diagnostic
Screen (on page 56)
Added several diagnostic screens
DSG Filters Diagnostic Screen (on page
Energy Management Diagnostic Screen
(on page 49)
Common Download Diagnostic Screen
(on page 53)
Added tru2way
®
diagnostic screens
tru2way Diagnostic Screens (on page 59)