Cisco Headend System Release 2.7 User Guide

 

78-4011047-01 Rev D 

v 

 

Providing customer support for any product or technology can be stressful. 

Customers want answers NOW! We understand the need for providing quick and 

accurate responses to network users, and we strive to provide tools to make this task 

easier. The diagnostic screens for the Separable Security CableCARD™ (SSC) Host 

Digital Home Communications Terminals (DHCTs) are a quick way that you can 

monitor and diagnose performance relative to the system, as well as the Multi-

Stream CableCARD (M-Card™) module. 
This guide describes the diagnostics screens included with the software for these 

DHCTs when they are operating in a tru2way

TM

 environment. CableCARD-related 

diagnostic screens are displayed when the M-Card module is properly housed in the 

appropriate slot on the rear panel of the DHCT and when the card is successfully 

bound to the system.  
This guide describes the diagnostic screens included when using the following 

software: 

 

PowerTV

®

 OS 

 

Axiom 1.4 middleware 

Important: The diagnostic screens associated with the M-Card module that are 

described in this document assume that you are using one of our M-Card modules. 

If you are using a different M-Card module, please consult the documentation 

associated with that card for further information. 

 

After reading this guide, you will be able to use the diagnostic screens to help 

identify and evaluate status and M-Card information for these set-tops in your cable 

system. The following list includes some of the tasks you can perform using the 

diagnostic screens: 

 

Determine the tru2way software version that is currently installed and running 

 

Confirm the tuning mode 

 

Verify encrypted and unencrypted modes 

 

View the Bootloader diagnostic screen to help determine the status of the 

Bootloader upgrade 

 

Examine the software components installed on your DHCT 

 

Verify the host ID number