Cisco Headend System Release 2.5 Installation Guide
Appendix B
Troubleshooting
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Check the BFS MAC Address
When you create an RNCS site, the BFS MAC address must be unique in your
network. Follow these instructions to determine if there are any redundant BFS
MAC addresses in your network.
network. Follow these instructions to determine if there are any redundant BFS
MAC addresses in your network.
Note: You can also consult your network map for an inventory of all the BFS QAMs
in your network and their MAC addresses.
in your network and their MAC addresses.
1 On the DNCS Administrative Console, click the DNCS tab.
2 Click the System Provisioning tab.
3 Click RNCS Sites. The RNCS Sites window opens.
2 Click the System Provisioning tab.
3 Click RNCS Sites. The RNCS Sites window opens.
4 Note the BFS MAC address of the site you are working with. You might need to
refer to this MAC address in later procedures.
5 Compare this BFS MAC address to all of the other sites listed in the RNCS
window.
6 If there are redundant MAC addresses, contact Cisco Services.