Cisco Cisco AnyConnect Secure Mobility Client v2.x Information Guide

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EXECUTIVE SUMMARY
Organization:
 New Charter Housing Trust
Industry:
 Public Housing Association
Location:
 United Kingdom
Employees/Rental Units: 
1000 employees; 
20,000 rental units
Business Challenge
• Integrate new networks into existing IT 
infrastructure
• Keep public Internet sites safe and secure 
for all residents
• Secure corporate network from 
unauthorized connections
Security Solution
• Cisco ASA 5545-X Next Generation Firewall
• Cisco Cloud Web Security
• Cisco Identity Services Engine
Business Results
• Reliable, secure access for residents in 
sheltered housing
• Control access to network, applications, and 
websites
• Role-based access managed from central 
platform
Business Challenge
New Charter Housing Trust Group (New Charter) is a social housing authority, 
located in the Manchester region of the United Kingdom. The organization has 
approximately 20,000 housing units serving area citizens. New Charter works to 
provide accommodations that are affordable to people on low incomes, and limits 
to rent increases set by law mean that rents are kept at reasonable rates. Residents 
also include at-risk individuals or families who previously were homeless or in 
abusive relationships and need a fresh start.
The IT department provides services for the New Charter corporate staff of 
approximately 1000, as well as IT services onsite at the housing units. Providing 
both corporate and public networks is a big job in its own right, but the company is 
also actively increasing its housing stock and must integrate newly acquired sites 
and services into the network on an ongoing basis.
“We have to integrate these units into New Charter’s existing IT network. On 
the face of it, you’d think that wouldn’t be too difficult,” says Darren Fishwick, 
telecommunications and network manager for New Charter. “But sometimes we run 
into massive incompatibilities with some of the legacy hardware and software.”
In addition, Fishwick and the IT team at New Charter need to help ensure that the 
networks at existing and new locations are secure and that web-based filtering is in 
place. 
“When we first implemented the resident PCs, we didn’t put any filtering on, 
because we were of a mind that we didn’t want to filter or restrict what people could 
access. But unfortunately, people are people, and we had a certain minority that was 
accessing things they shouldn’t,” Fishwick says.
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