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Cisco Cisco Computer Telephony Integration OS 8.5 Reference Guide

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CTI Driver for Siebel 7 Reference Guide for Cisco ICM/IPCC Enterprise & Hosted Editions
Cisco CTI OS Release 7.2(1)
Chapter 3      Customization
Siebel Customization Basics
   [EventResponse:OnEventSkillGroupAdd]
      Comments              = ""
      ServiceMethod = "Cisco Broadcast Stats.AddUserToBroadcast"
      ServiceParam.UserName = "{@UserName}"
      ServiceParam.Abstract = "CTISkillStat_{SkillGroupNumber}"
Table 3-2
Parameters Passed with Broadcast Statistics Events 
Parameter Name
Arguments Passed
Abstract
Contains “CTIAgentStat_” prefix and a Siebel agent 
name for the AgentStatsitics broadcast record or 
“CTISkillStat_” prefix and a skill group number.
Note
The broadcast message’s Abstract field 
determines whether it is used to display 
agent statistics or skill group statistics.
Activation Date/Time
Activation date and time to start a broadcast
All
Indicates list of recipients. Values are “Y” or “N.” 
(“Y” broadcasts to everyone.)
Body
Body of Broadcast message that contains the agent 
or skill group number and the statistics name/value 
pair for configured statistics.
Expiration Date/Time
Expiration date and time to stop a broadcast.
Type
Broadcast message type.
Note
Refer to the Siebel documentation for more 
details.
Table 3-3
Parameters Passed with Call Events 
Parameter Name
Arguments Passed
ANI
Automatic Number Identification, string
CallID
Call identifier, string
CallType
Call type. Values are listed in 
string
CallVariable1, ...
 
CallVariable10
Call-related variable data, string
CallWrapupData
Call-related wrap-up data, string
CED
Caller Entered Digits in response to IVR prompting, 
string
DialedNumber
The number dialed, string
DNIS
Dialed Number Identification Service, string
LineType
Line type. Values are listed in 
, 
string