Cisco Cisco Computer Telephony Integration OS 8.5 Reference Guide

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CTI Driver for Siebel 7 Reference Guide for Cisco ICM/IPCC Enterprise & Hosted Editions

Cisco CTI OS Release 7.2(1)

Chapter 3 Customization

Siebel Commands

Siebel commands can be customized to translate to Driver commands through the DEF file. Commands
are mapped using Device command entries. These provide a mechanism for mapping commands, tool
tips, hotkeys, and passing command parameters. It is possible to use the CmdData entries to pop up
dialog boxes to query for arguments before sending the command to the driver.

Example 3-6

displays a portion of a sample DEF file. The Siebel CTI toolbar button for Login needs to

be invoked as a sub-command of the SignOnGroupInMenu command (refer to the Siebel documentation
for more details). The entry also defines several parameters to pass with the login command.

Note

The example only demonstrates the Login command.

Example 3-6

Sample DEF File

[Command:SignOnGroupInMenu]

SubCommand_1 = "LoginToPBX"

Profile = ""

MenuPosition = "20"

Comments = ""

Title = "Log In"

ConnectedPartyDeviceIDType1 ...
ConnectedPartyDeviceIDType6

Indicates the type of the device
identifier supplied in the following
ConnectedPartyDeviceID floating
field. There may be more than one
ConnectedPartyDeviceIDType field in
the message (see NumParties, above).

ConnectedPartyDeviceID1 ...
ConnectedPartyDeviceID6

The device identifier of one of the call
parties. There may be more than one
ConnectedPartyDeviceID field in the
message (see NumParties, above).

Table 3-6

Line Types

Parameter Name

Arguments Passed

DID

Direct inward call

Help

Assistance call

InboundACD

Inbound ACD call

Inside

Inside call

Message

Voice message call

OutboundACD

Outbound ACD call

Supervisor

Supervisor call

Unknown

Any purpose call

Table 3-5

Additional Parameters for the Event Conferenced Device Event (continued)

Parameter Name

Arguments Passed