Cisco Cisco Computer Telephony Integration OS 8.5 Reference Guide
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CTI Driver for Siebel 7 Reference Guide for Cisco ICM/IPCC Enterprise & Hosted Editions
Cisco CTI OS Release 7.2(1)
Chapter 3 Customization
Siebel Commands
•
The ResumeSelectedCall and SuspendDeselectedCall commands should be used as a sub-command
only in the context of WorkItemList Siebel control.
only in the context of WorkItemList Siebel control.
•
The ResumeSelectedCall and SuspendDeselectedCall commands are enabled/available only if there
is more than one active/connected call.
is more than one active/connected call.
•
The best way to determine a trackingID, the required parameter for these commands, is to use the
@DeselectedWorkItem and @SelectedWorkItem Siebel macros, as shown in
@DeselectedWorkItem and @SelectedWorkItem Siebel macros, as shown in
(attribute
is DeviceWorkTrackID).
The following table lists available values to use with command parameters.
Note
All values are string type and not case-sensitive; for example, using “unspecified” or “Unspecified” is
allowed.
allowed.
Table 3-8
Valid Values for Command Parameters
Command Parameter
Valid Values
AgentWorkMode
Unspecified (default)
AutoIn
ManualIn
AnsweringMachine
Unspecified (default)
Connect
Disconnect
None
NoneNoModem
ConnectNoModem
CallMannerType
Unspecified (default)
Polite
Belligerent
SemiPolite
Reserved
CallOption
Unspecified (default)
CallingAgentOnline
CallingAgentReserved
CallingAgentNotReserved
CallingAgentBuzzBase
CallingAgentBeepHset
ServiceCircuitOn
CallPlacementType
Unspecified (default)
LineCall
Outbound
OutboundNoAccessCode
DirectPosition
DirectAgent
SupervisorAssist
FacilityType
Unspecified (default)
TrunkGroup
SkillGroup