Cisco Cisco Computer Telephony Integration OS 8.5 Reference Guide

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CTI Driver for Siebel 7 Reference Guide for Cisco ICM/IPCC Enterprise & Hosted Editions

Cisco CTI OS Release 7.2(1)

Chapter 3 Customization

Client Tracing Control

Table 3-9

describes the registry values used to control client tracing. Add these values to the

HKLM\SOFTWARE\Cisco Systems, Inc.\CTIOS Tracing registry key.

Note

Restart any clients after adding the registry values. Once registry values are created they can be modified
at any time.

Table 3-9

Client Tracing Control Registry Values

Registry Value

Description

MaxFileSizeKb

Maximum size of a single trace file. (Default is
2048.)

MaxFiles

Maximum number of trace files before trace server
starts deleting the oldest one. (Default is 4.)

MaxDaysBeforeExpire

Maximum number of days before the log file is
rolled over to a new file regardless of size.
(Default is 1.)

FlushIntervalSeconds

Number of seconds before trace server flushes
output to the log file. (Default is 30.)

Note

These registry settings are optional and if omitted, the Trace Server uses the default settings.

Outbound Option Support

The Cisco Outbound Option (formerly known as Cisco Blended Agent) is supported with the Cisco
Driver for Siebel 7 starting the ICM Release 7.0(0).

A set of sample DEF files demonstrate how to provide access to the Outbound Option related
functionality from the Siebel desktop. The Outbound Option has a special set of ECC variables to ferry
requests and responses between agent desktop and the Dialer.

PostRoute

False (default)

True

Priority

False (default)

True

Table 3-8

Valid Values for Command Parameters (continued)

Command Parameter

Valid Values