Cisco Cisco Agent Desktop 8.5 Technical References
CAD Service Problems
31-Mar-06
203
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Make sure that a SPAN port has been created on the switch for
the PC’s network port where the VoIP monitor service is
connected.
the PC’s network port where the VoIP monitor service is
connected.
■
Make sure that the Recording & Playback service has permission
to write to the AudioFiles directory.
to write to the AudioFiles directory.
■
If the audio files are saved on a drive using the FAT32 file system,
there is a limitation of 21,844 objects in the folder. If the folder
has reached this limit, delete unused audio files, or convert the
drive to the NTSF file system.
there is a limitation of 21,844 objects in the folder. If the folder
has reached this limit, delete unused audio files, or convert the
drive to the NTSF file system.
To check the user of the service, open the Control Panel. Double-click
Administrative Tools and then Services.
Administrative Tools and then Services.
Search for the service named Cisco Desktop Recording & Playback
Server and click the Startup button. Account should be selected and a
domain account given along with the password.
Server and click the Startup button. Account should be selected and a
domain account given along with the password.
Problem
The CPU usage on the VoIP Monitor service PC has gone to 99%, and
the PC has locked up.
the PC has locked up.
Solution
This can happen when you disable the sniffing adapter through the
Windows Network and Dialup Connections window while the VoIP
Monitor service is running. Re-enabling the sniffer adapter while the
VoIP Monitor service is running will not solve the problem. You must
stop the VoIP Monitor service, re-enable the sniffer adapter, and then
restart the VoIP Monitor service to restore normal functionality.
Windows Network and Dialup Connections window while the VoIP
Monitor service is running. Re-enabling the sniffer adapter while the
VoIP Monitor service is running will not solve the problem. You must
stop the VoIP Monitor service, re-enable the sniffer adapter, and then
restart the VoIP Monitor service to restore normal functionality.
Problem
The message, “At least one or more errors occurred during
synchronization” appeared when the administrator performed
synchronization in Desktop Administrator.
synchronization” appeared when the administrator performed
synchronization in Desktop Administrator.
Solution
Check the Sync service log file.
If the logged error points to ICM database ODBC connection failure,
then make sure that:
then make sure that:
the user account that the Sync service is running has privileges to open
a Name Pipe connection/
a Name Pipe connection/
the manual connection through the Sync service DSN works.