Cisco Cisco Agent Desktop 8.5 Technical References
Cisco CAD Service Information 7.0(2)
204
31-Mar-06
If the logged error was “…could not prepare SQL statement” then
make sure that the ICM peripheral ID key that is under
LCC\Application Data\Site Setup in LDAP has a value.
make sure that the ICM peripheral ID key that is under
LCC\Application Data\Site Setup in LDAP has a value.
If the logged error points to LDAP connection failure, then make sure
that the LDAP service is running and that the LDAP_HOSTA registry
setting in HKEY_LOCAL_MACHINE\SOFTWARE\
Spanlink\Site Setup has the correct value.
that the LDAP service is running and that the LDAP_HOSTA registry
setting in HKEY_LOCAL_MACHINE\SOFTWARE\
Spanlink\Site Setup has the correct value.
Problem
How can I tell if the Tomcat webserver is installed correctly?
Solution
Perform the following tests:
■
On the PC where the IP Phone Agent service is installed, check
Services in the Control Panel to see if the Tomcat service and the
IP Phone Agent service are running.
Services in the Control Panel to see if the Tomcat service and the
IP Phone Agent service are running.
■
Verify you can see Tomcat’s html index page. In your web
browser, enter the URL http://IP address of the machine where
Tomcat is installed:8088/.
browser, enter the URL http://IP address of the machine where
Tomcat is installed:8088/.
■
Attempt to display the following page in your web browser
without an error: http://IP address of the machine where Tomcat
is installed:8088/ipphone/jsp/sciphonexml/
IPAgentInitial.jsp
without an error: http://IP address of the machine where Tomcat
is installed:8088/ipphone/jsp/sciphonexml/
IPAgentInitial.jsp
If these tests fail, check the following:
■
JRE is installed on your PC.
■
Ensure these two entries are set in the …\IP Phone
Agent\Tomcat\conf\wrapper.properties file:
Agent\Tomcat\conf\wrapper.properties file:
wrapper.tomcat_home=…\IPPhon~1\Tomcat
wrapper.java_home=…\JavaSoft\JRE\1.3 or 1.3.1
NOTE: DOS may truncate any long file names to conform to the
8.3 filename format. These entries must use the short DOS file
names your machine has created for the file.
8.3 filename format. These entries must use the short DOS file
names your machine has created for the file.
■
The file that maps URLs with JSP pages to the correct java
servlets, web.xml, must be in the …\Tomcat\webapps\ipphone\
web-inf directory.
servlets, web.xml, must be in the …\Tomcat\webapps\ipphone\
web-inf directory.