Cisco Cisco Unified Customer Voice Portal 11.0(1) Installation Guide

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Install IBM HTTP Server after installing WebSphere Application Server, and prior to installing
Unified CVP. This applies to both Windows and AIX installations.

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Modify the module class loader order for CVP.war using the WebSphere Administrative
Console. To do this, in the WebSphere Administrative Console, navigate to Applications >
Enterprise Applications > CVP_war > Manage Modules > Cisco Unified CVP VXML
Server and from the Class loader order drop-down, select Classes loaded with application
class loader first. Click on Apply and then OK. Finally, save the changes to the master
configuration.

Installing IBM HTTP Server

The IBM HTTP Server is required whenever you are using the WebSphere Application Server,
on both Windows and AIX systems. Without it, WebSphere Application Server will not be able
to support the load that Unified CVP might generate. It is important that you install WebSphere
Application Server first and then install IBM HTTP Server. In addition, the WebSphere
Application Server and IBM HTTP Server must be installed prior to installing VXML Server.
Refer to your IBM HTTP Server documentation for IBM HTTP Server installation procedures.

When installed on an AIX system, Unified CVP utilizes IBM HTTP Server as its web container
as part of an integrated WebSphere/HTTP Server solution. IBM HTTP Server must be started
when you start Unified CVP; preferably, IBM HTTP Server should start automatically anytime
the WebSphere Application Server is started or restarted. (On Windows systems, Windows
starts the IBM HTTP Server service as Automatic at startup.) If at any point the IBM HTTP
Server is shutdown, the VXML Server will not operate correctly. Refer to the IBM HTTP Server
documentation for instructions on how to start/stop/administer the IBM HTTP Server.

Install the Simple Network Management Protocol and WMI Windows Installer Provider

You must install the Windows Simple Network Management Protocol (SNMP) and WMI
Windows Installer Provider subcomponents prior to installing Unified CVP.

Warning: You must have the Windows 2003 Server CD to complete this task. This
procedure is not required on AIX systems.

Installing SNMP and WMI Windows Installer Provider

To install SNMP and WMI Windows Installer Provider subcomponents, perform the following
steps.

From the Windows Start menu, select Control Panel > Add or Remove Programs.

The Windows Add or Remove Programs screen displays.

Select Add/Remove Windows Components.

The Windows Components Wizard Screen displays.

Installation and Upgrade Guide for Cisco Unified Customer Voice Portal Release 7.0(2)