Cisco Cisco Unified Customer Voice Portal 11.0(1) Installation Guide

Add a Certificate Authority (CA) Signed Certificate

The CVP Video Media Server Administration interface and the CVP Video Desktop interface
are accessed through HTTPS, which requires that you use a CA signed certificate.

Adding a Signed Certificate

To add a signed certificate, perform the following steps

Access the OpenSSL command line.

Note: You must first install OpenSSL (http://www.openssl.org), as it is not included with Unified
CVP. Refer to the OpenSSL documentation for details.

Generate a Certificate Signing Request (CSR) by entering the following command: openssl req
-new -key xxxx.key -out xxxx.csr.

Where xxxx represents the key and the certificate files.

Send the xxxx.csr certificate file to a Certificate Authority (CA) for sign off. After the certificate
is signed, it will be returned with a root certificate of a CA.

Replace the original callserver.crt file with the signed certificate.

Restart the Call Server.

Enable Security

Depending on your Unified CVP deployment, there may be security considerations you need
to address. For information, see the "Configuring and Modifying Unified CVP Security" chapter
in the Configuration and Administration Guide for Cisco Unified Customer Voice Portal and
the 

 (http:/

/www.cisco.com/en/US/products/sw/custcosw/ps1001/prod_technical_reference_list.html).

Apply Licenses

If you installed the following Unified CVP components, you must apply licenses for those
components.

•

Call Server

•

Call Studio

Installation and Upgrade Guide for Cisco Unified Customer Voice Portal Release 7.0(2)