Cisco Cisco Unified Customer Voice Portal 11.0(1) Installation Guide
Upgrading to Unified CVP 7.0
Unified CVP supports upgrade of its product components from CVP 3.1 SR2, CVP 4.0(x), and
CVP4.1 to Unified CVP 7.0. When planning an upgrade, however, it is not enough to consider
only upgrading the CVP product components. There are dependencies all across the solution
for operating systems, Cisco software such as ICM Enterprise Edition, Unified CM, and IOS,
and third-party software. In addition, there are changes in Unified CVP Release 4.1 that may
necessitate migrating existing Unified CVP installations to different deployment models.
CVP4.1 to Unified CVP 7.0. When planning an upgrade, however, it is not enough to consider
only upgrading the CVP product components. There are dependencies all across the solution
for operating systems, Cisco software such as ICM Enterprise Edition, Unified CM, and IOS,
and third-party software. In addition, there are changes in Unified CVP Release 4.1 that may
necessitate migrating existing Unified CVP installations to different deployment models.
This chapter provides the following information related to upgrading to Unified CVP Release
7.0.
7.0.
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A summary of component and hardware changes in Unified CVP Release 7.0
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A summary of required releases of related software (operating system, Cisco software, and
third-party software) in Unified CVP Release 7.0
third-party software) in Unified CVP Release 7.0
•
Instructions for upgrading from a previous release of CVP to Unified CVP Release 7.0
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Guidelines for performing the associated deployment migrations
This chapter contains the following topics:
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Installation and Upgrade Guide for Cisco Unified Customer Voice Portal Release 7.0(2)
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Chapter 10