Cisco Cisco Unified Customer Voice Portal 11.0(1) Installation Guide
Upgrading Cisco Unified CVP VXML Server
To upgrade the Cisco Unified CVP VXML Server, perform the following steps.
Step 1
On test and production servers, back up any third party libraries (.class or .jar files) found in
the following locations (where APP_NAME is the name of each deployed voice application):
the following locations (where APP_NAME is the name of each deployed voice application):
•
%AUDIUM_HOME%/common/classes
•
%AUDIUM_HOME%/common/lib
•
%AUDIUM_HOME%/applications/APP_NAME/java/application/classes
•
%AUDIUM_HOME%/applications/APP_NAME/java/application/lib
•
%AUDIUM_HOME%/applications/APP_NAME/java/util
Step 2
Run the Unified CVP 7.0 installer.
Note: On runtime systems that have CVP Studio 4.x installed, the upgrade uninstalls CVP
Studio but retains all of its custom files. For example, all CVP Studio voice application projects
and custom libraries are retained. The CVP Studio folder is renamed to CVP4.0_VXMLStudio.
You can later retrieve the libraries and applications, to migrate them to a Call Studio installation.
Studio but retains all of its custom files. For example, all CVP Studio voice application projects
and custom libraries are retained. The CVP Studio folder is renamed to CVP4.0_VXMLStudio.
You can later retrieve the libraries and applications, to migrate them to a Call Studio installation.
Step 3
Restore any backed up third party libraries that were discovered during Step 1 to their former
locations. Note that some voice applications may include copies of these libraries as part of
their Call Studio projects, in which case they may already be present. Minimally, any libraries
backed up from %AUDIUM_HOME%/common/lib and %AUDIUM_HOME%/common/classes
should be restored as these will not have been deployed as part of any Studio projects.
locations. Note that some voice applications may include copies of these libraries as part of
their Call Studio projects, in which case they may already be present. Minimally, any libraries
backed up from %AUDIUM_HOME%/common/lib and %AUDIUM_HOME%/common/classes
should be restored as these will not have been deployed as part of any Studio projects.
Note: In addition to the following the above steps, refer to the Configuring a VXML Server
section of the Configuration and Administration Guide for Cisco Unified Customer Voice Portal
for details about how to configure VXML Server using the Operations Console.
section of the Configuration and Administration Guide for Cisco Unified Customer Voice Portal
for details about how to configure VXML Server using the Operations Console.
Upgrading Cisco Unified Call Studio
To upgrade the Cisco Unified Call Studio, perform the following steps.
Step 1
On development machines, use Call Studio to export all projects to offline media if they are not
already stored in version control systems. Projects can be exported by right-clicking on any
project in the Navigator view, choosing Export…, and completing the Export wizard. Note that
multiple projects can be exported simultaneously, by checking them off in the list presented by
the Export wizard.
already stored in version control systems. Projects can be exported by right-clicking on any
project in the Navigator view, choosing Export…, and completing the Export wizard. Note that
multiple projects can be exported simultaneously, by checking them off in the list presented by
the Export wizard.
Step 2
Run the Call Studio installer.
Installation and Upgrade Guide for Cisco Unified Customer Voice Portal Release 7.0(2)
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Chapter 10: Upgrading to Unified CVP 7.0
Upgrading Unified CVP Software