Cisco Cisco Unified Customer Voice Portal 11.0(1) Installation Guide

1. From the CVP\Installer_Windows folder on the Unified CVP installation DVD, run

setup.exe.

A Preparing Setup screen and a splash screen display, followed by a Welcome screen.

2. On the Welcome screen, click Next.

A Copyright screen displays.

3. Review the contents of the Copyright screen, then click Next.

A License Agreement screen displays.

4. Use the scroll bar to review the entire license agreement, then select I accept the terms

of the license agreement and click Next.

After you accept the terms of the license agreement, a warning displays to indicate the upgrade
is about to start. Because the upgrade does not change the deployment model, there is no option
to select packages and components. The installer proceeds to copy and install the files. When
the installer completes, you are prompted to reboot.

On systems that have CVP Studio 4.1 installed, the upgrade uninstalls CVP Studio but retains
all of its custom files. For example, all CVP Studio voice application projects and custom
libraries are retained. The CVP Studio folder is renamed to CVP4.0_VXMLStudio. You can
later retrieve the libraries and applications, to migrate them to a Call Studio installation.

Unified CVP 7.0 utilizes new scripts for the VoiceXML Gateway. The Unified CVP
Comprehensive call flow model requires that the VXML, .wav, and .tcl scripts on the VXML
Gateway match the CVP Call Server version. Since the CVP 7.0 installer does not automatically
copy the new files to the gateway, you will need to use the Unified CVP Operations Console
to transfer the appropriate scripts to the VoiceXML Gateway. Refer to the Operations Console
online help for instructions about how to transfer scripts to a gateway. Refer to the Configuration
and Administration Guide for Cisco Unified Customer Voice Portal  for detailed information
about comprehensive call flow model.

Upgrading Non-CVP Software

If upgrades to the following Cisco and third-party software are necessary, perform these upgrades
at this time.

•

ASR/TTS Server software

•

Gateway IOS

•

Gatekeeper IOS

•

CSS

See the Hardware and System Software Specification for Cisco Unified Customer Voice Portal
(Unified CVP) Release 7.0(1) to determine what upgrade(s) are necessary.

Installation and Upgrade Guide for Cisco Unified Customer Voice Portal Release 7.0(2)