Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Installation Guide

Installing Cisco Unified Contact Center Express Release 8.0(1)

Preface

The Cisco Unified Contact Center Express (Unified CCX), Release 8.0(1) uses a
different installation framework than previous releases of Unified CCX. Review
all installation instructions carefully prior to installing Unified CCX 8.0(1).

This document includes information about installing Unified CCX 8.0(1) on a
single node setup (Standalone) or two-node setup (High Availability) in a cluster
environment.

For information about upgrading from a previous release (5.x or 7.x) of Unified
CCX to the current appliance version, which is 8.0(1), see Upgrading to Cisco
Unified Contact Center Express Release 8.0(1) available here:

http://www.cisco.com/en/US/products/sw/custcosw/ps1846/prod_installation_g
uides_list.html