Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Installation Guide

You have completed the initial setup of Unified CCX. Henceforth, you or the user 
selected as the Unified CCX Administrator (in 

) can access the Unified 

CCX Administration using the Administrator credentials.

To change the configuration settings that you made or to perform additional 
configuration activities, see the Cisco Unified Contact Center Express 
Administration Guide Release 8.0(1), available here: 

To create new Unified CM users, follow these steps:

Access the Unified CM Administration Authentication window and log in using 
the Administrator credentials.

In the Unified CM Administration Setup window, choose User Management > 
End User.

In the Find and List Users window, click Add New.

Create an end user by specifying the mandatory fields and other required details.

Once the end user creation is successful, navigate back to Unified CCX 
Administration and in the User Configuration window, assign the newly created 
user as Administrator. 

Choose Tools > User Management and then select the Administrator Capability 
View. 

Click Update if the User Configuration window does not display the new end user 
in the Cisco Unified CM Users list box.

In the Cisco Unified CM Users list box, select the Unified CM user that you want 
to designate as the Unified CCX Administrator.

Click the left arrow (<) to move the selected user to the Cisco Unified CCX 
Administrator list box.

Click Finish.